Shut down of Acrobat when click on print

[Jacques2376336905kc]

Hello
i downloaded last 64b version for windows10 in hope to solve the problem but its remain
no problem to open a PDF file but when i click print Acrobat shutdown without any message
Thanks for your responses
Bonjour,

j'ai chargé la dernière version 64b pour windows10 dans le but de corriger le problème sans résultat
aucun problème pour auvrir un PDF mais dès que je clique sur imprimer j'ai un plantage brutal d'Acrobat

même en cherchant sur les forums, je n'ai pas trouvé

[Amal.]

Hi there

Hope you are doing well and sorry to hear that and the delay in response.

As described the application is crashing when you try to print the PDF. Is this an issue with a particular PDF file or with all the PDFs that you try to print? Please try with a different PDF file and check.  If the file is stored on a shared network/drive, please download it to your computer locally and then try to print it.

What is the version of the Acrobat DC and the OS you are using? To check the version of the application go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for Updates and reboot the computer once.

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Jacques2376336905kc]

Hi Amal and Thanks for the response,

I use the 2022.001.20085 / 64 bits and the problem remain with all files, all on my local computer, and with all origins: from scan by the same Ricoh  printer, or from Word, on even from my Access database
Actually i can use an alternative solution in openning the pdf file wih Word but there is some modifications and i don't get the origibal file

And, as i am the only one in my compagny, i have full admin rights 🙂 What can i do with that?

Kindly

[Amal.]

Hi there

We are sorry to hear that.

Would you mind collecting the Adobe crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html , Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them with us via Document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation?

Regards

Amal

[Jacques2376336905kc]

Hi Amal,

i had no crash reporter windows so i just read the help to use the windows error reporting, i added the key and the values in the registry and get some files i join to this message (the crash dump is coming as a ZipFile by the way of your cloud link  https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html )
Big thanks for your attention to my problem

[Jacques2376336905kc]

I Amal

as i had no crash report window, i used the windows error reporting, opened the registry created the key and the values and get some files, 1 join to this message and the other by this link https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:ca9ae577-307b-4545-bc40-b7434d4740e9

a very big thanks for your attention to my problem

[Amal.]

Hi there,

Please confirm if you have fixed the issue or still experiencing it and need more help.

Also, to further investigate the issue we would need the logs from the affected machine as described in my previous reply.

Thanks in Advance

Regards

Amal

[Jacques2376336905kc]

Hi Amal,

i'm sorry, i misused the correct answer icon, and i had pain to send you the crashdump,

have you collected this files?

do you need i send other files?
And sorry, i have not fixed the issue and i need more help

[Jacques2376336905kc]

I uploaded File: AdobeLogs_20220401_093340_035-win-GS.zxp
and one more time: Thanks

[Amal.]

Hi there

We are sorry to keep you waiting.

Please give us some time to get the logs reviewed by the engineering team.

We will share the update as soon as we get any news from them.

Regards

Amal

[Cody23840150s6us]

Hey Jacques Im having the same sort of issue. Ive had some success getting the print to go through if I leave open the task manger. It sounds dumb but i swear its doing that.

[Jacques2376336905kc]

Sorry Cody, i tried your solution and had no more success
Thanks a lot