Sign in problem to the adobe account (windows)

[valentin_5405]

when i press the "sign in" button through the adobe acrobat reader app it doesn't respond. I cannot see all my documents from adobe cloud storage. I see it just through the web app. I tried to reinstall multiple times but nothing. Any idea??

[Nancy OShea]

[Moderator moved from Using the Community forums to Acrobat Reader]

1. Which Acrobat version?
2. Which operating system?
3. If applicable, which browser & version?

[valentin_5405]

1. The latest version. Adobe Acrobat DC

2. Windows 11

Also i have an error when i try to press the update tab : "updates have been disabled by system policy" - Error: 100700

[Nancy OShea]

Error 100700 is set by Updater when the EULA (license agreement) is not accepted.

Go to Help -> Repair Installation.

Check for Updates should work.

[valentin_5405]

Unfortunately that didn't work... Thank you very much for the ideas anyway. If you have any other information i'm waiting... I really need that cloud on the app. For the moment i'm using it from the browser but is more comfortable directly from the app.

[Nancy OShea]

Perform a clean installation of Acrobat.  See below for details.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

[Meenakshi Negi · Accepted solution]

Hi valentin_5405 ,

Thank you for reaching out.

Please try reinstalling the application using the steps suggested below:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Check if that helps.

Let us know if the issue still occurs.

Thanks,

Meenakshi

[valentin_5405]

Thank you very much! That actually worked.

[Meenakshi Negi]

Hi valentin_5405,

Thank you for updating us. Glad to know it worked.

Let us know if we can be of any help.

Thanks,

Meenakshi

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