Signature Invalid Error

New Here ,
Sep 01, 2021 Sep 01, 2021

Copy link to clipboard

Copied

Hi Team,
I unable validate the signature and it throws an error....  Certification by xxxxxxx invalid.... Can you please help with this? I tried to validate in different PC but issue remains same.  

 

Attached error screenshot below.

 

 

 

Duraibabu5CC6_0-1630499940189.png

 

TOPICS
Security digital signatures and esignatures

Views

76

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

Copy link to clipboard

Copied

Hi Duraibabu

 

Hope you are doing well and sorry for the trouble.  As described the signature in the PDF is showing invalid.

 

Is this an issue with a particular PDF file or with all the PDFs with digital signature? Please try with a different file and check.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and  reboot the computer once.

 

Also, try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

 

For more information about validating the digital signatures please check the help page https://helpx.adobe.com/acrobat/using/validating-digital-signatures.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2021 Sep 01, 2021

Copy link to clipboard

Copied

Hi,

Thanks for getting back to me. Version is Continuous Release Version
2021.005.20058

Durai

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

Copy link to clipboard

Copied

LATEST

Hi Durai

 

Thank you for sharing the information. Is this a behavior with a particular PDF file with signature or with all the PDFs?

 

Please try the other suggestions shared earlier and see if that helps.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines