some characters are not displayed correctly

[Petr231766714y2e]

Hello,

everything worked fine until now but with the latest update of acrobat reader I have a problem with some characters. it doesn't matter which pdf document i use. if I insert text into it via "fill and sign" and it contains certain characters, in the case of a local installation of acrobat reader, they are displayed after saving and reopening the square. if I do the same in online acrobat reader, after opening the document there is nothing, not even a square. at the same time, why does acrobat reader on a computer (local installation) change the font after writing certain characters? the online version always uses the same font. Please how to solve this?

[Jason3161737774y2]

I have the same problem too, with Traditional Chinese.  Under the latest version updated yesterday, the text inserted via "fill and sign" becomes square when I reopen the file.

[AkanchhaS]

Hi @Petr231766714y2e @Jason3161737774y2 

Thank you for highlighting this to us.

To further investigate this, please share the following details with us.

• Acrobat Reader version you are working on? Open Acrobat>help>About Acrobat
• Share a sample file with us for testing
• Regarding the workflow explained above, please share the screen recording of it.

Thanks,

Akanchha

[Jason3161737774y2]

Hi Akanchha,

Acrobat Reader Version: 2023.003.20269 (64-bit) (problem occurred after updating this version)

Sample File: see attached

Screen Recording: see attached

Thank you very much!

[AkanchhaS]

Thank you so much. I have received both.

In the video, the very first file you have added text correctly. By any chance do you have that? As the one is attached above is the resultant file with blox on it.

Will be discussing this further with the engineering team. So please give us some time.

~Akanchha

[Jason3161737774y2]

Text could be added correctly before saving.  But after saving, closing and then reopening the file, the inserted text could not be displayed properly and could no longer be edited.  English words and numbers were fine, but problems occurred with Chinese characters.

[Petr231766714y2e]

Here it is.

[AkanchhaS]

Thanks for sharing the details @Petr231766714y2e 

We are in discussion with engineering about this. Please allow us some time. 

Will keep you posted.

~Akanchha

[Franjo31722420gor1]

Hi to everyone,

Is there some solution for the problem of not displying carachter correctly in new Acrobat Reader Version: 2023.003.20269 (64-bit)?

Thank you

[kajirouji]

Temporary solution, after input chinese text, use print , select Microsft Print to PDF (Windows 10/Windows 11 build in), print the document and save it. You can view the Chinese and also this version can input and view again the chinese text when reopen

[Jason3161737774y2]

Hi all, @Petr231766714y2e @Franjo31722420gor1 @kajirouji

Adobe has released the new version 2023.003.20284 with the problem resolved.  You may click the "Check for Updates" to update the old version.

[Petr231766714y2e · Accepted solution]

Hello, yes, it works in the new version, but. Why does acrobat reader on a computer (local installation) change the font after writing certain characters? The online version always uses the same font.

[Petr231766714y2e]

here is an example again.

[rafal3183839491yk]

It's very old problem.

[Piotr5E1E]

I have the smae problem. Sometimes even after entering a special character the entire text disappears, which is even more irritating.

[Vinod Dobhal]

Hi All,

The font corruption issue has been fixed in the latest update of Adobe Acrobat 23.003.20284.2636a55. Please try updating the application to the latest version.

Thanks,

Vinod

[Petr231766714y2e · Accepted solution]

what about the second bug? It is still not fixed.

[Vinod Dobhal]

Hi @Petr231766714y2e,

Can you please explain the issue? We have fixed the original issue mentioned in the bug which was introduced in the last released version 23.003.20269. It was fixed in 23.003.20284. If there was any pending issue in build 23.003.20269, that was not fixed. Please provide details and we will try to fix it in the future versions.

Thanks,

Vinod

[Petr231766714y2e]

Why do I have to explain it again? You have already shown it here three times with a description, what more do you want?

[Petr231766714y2e]

Can Adobe finally fix the second bug please!?