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Petr231766714y2e
Inspiring
August 11, 2023
Answered

some characters are not displayed correctly

  • August 11, 2023
  • 5 replies
  • 16433 views
Hello,
everything worked fine until now but with the latest update of acrobat reader I have a problem with some characters. it doesn't matter which pdf document i use. if I insert text into it via "fill and sign" and it contains certain characters, in the case of a local installation of acrobat reader, they are displayed after saving and reopening the square. if I do the same in online acrobat reader, after opening the document there is nothing, not even a square. at the same time, why does acrobat reader on a computer (local installation) change the font after writing certain characters? the online version always uses the same font. Please how to solve this?
    This topic has been closed for replies.
    Correct answer Petr231766714y2e

    what about the second bug? It is still not fixed.

    5 replies

    P
    Petr231766714y2eAuthor
    Inspiring
    November 17, 2023

    Can Adobe finally fix the second bug please!?

      V
      Adobe Employee
      Vinod Dobhal
      Adobe Employee
      August 24, 2023

      Hi All,

       

      The font corruption issue has been fixed in the latest update of Adobe Acrobat 23.003.20284.2636a55. Please try updating the application to the latest version.

       

      Thanks,

      Vinod

        P
        Petr231766714y2eAuthorCorrect answer
        Inspiring
        August 24, 2023

        what about the second bug? It is still not fixed.

        V
        Adobe Employee
        Vinod Dobhal
        Adobe Employee
        September 18, 2023

        Hi @Petr231766714y2e,

        Can you please explain the issue? We have fixed the original issue mentioned in the bug which was introduced in the last released version 23.003.20269. It was fixed in 23.003.20284. If there was any pending issue in build 23.003.20269, that was not fixed. Please provide details and we will try to fix it in the future versions.

        Thanks,

        Vinod

        J
        Jason3161737774y2
        Participating Frequently
        August 23, 2023

        Hi all, @Petr231766714y2e @Franjo31722420gor1 @kajirouji

        Adobe has released the new version 2023.003.20284 with the problem resolved.  You may click the "Check for Updates" to update the old version.

        P
        Petr231766714y2eAuthor
        Inspiring
        August 23, 2023

        Hello, yes, it works in the new version, but. Why does acrobat reader on a computer (local installation) change the font after writing certain characters? The online version always uses the same font.

        K
        kajirouji
        Participating Frequently
        August 17, 2023

        Temporary solution, after input chinese text, use print , select Microsft Print to PDF (Windows 10/Windows 11 build in), print the document and save it. You can view the Chinese and also this version can input and view again the chinese text when reopen

          J
          Jason3161737774y2
          Participating Frequently
          August 11, 2023

          I have the same problem too, with Traditional Chinese.  Under the latest version updated yesterday, the text inserted via "fill and sign" becomes square when I reopen the file.

            AkanchhaS8194121
            AkanchhaS8194121
            Legend
            August 11, 2023

            Hi @Petr231766714y2e @Jason3161737774y2 

             

            Thank you for highlighting this to us.

            To further investigate this, please share the following details with us.

            • Acrobat Reader version you are working on? Open Acrobat>help>About Acrobat
            • Share a sample file with us for testing
            • Regarding the workflow explained above, please share the screen recording of it.

             

            Thanks,

            Akanchha

             

            J
            Jason3161737774y2
            Participating Frequently
            August 11, 2023

            Hi Akanchha,

             

            Acrobat Reader Version: 2023.003.20269 (64-bit) (problem occurred after updating this version)

            Sample File: see attached

            Screen Recording: see attached

             

            Thank you very much!

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