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Some PFDs are printing with a black background

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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Hello

I hope you can help me. Some of my PDFs, when printed via Acrobat Reader, now print with a black background - see image below. It doesn't happen on all PDFs - but enough times for it to be frustrating. PDFs that are attached to an email, like an invoice, seem more likely to print in this way. I'm not sure when exactly this started - but possibly when I upgraded to OS Sonoma last month.

 

I'm on a MacBook Pro, OS Sonoma 14.1.2. Attempts to fix this, include reinstalling Acrobat Reader. I also deleted then reinstalled the latest printer driver (Brother HL-L3270CDW).

 

Is anyone else experiencing this? Any ideas how to fix this?

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correct answers 2 Correct answers

New Here , Mar 24, 2024 Mar 24, 2024

Hi All

 

I am experiencing these same issues. When I had all of the following checked in Advanced Print Set Up, then my doc printed with a white background.

Screen Shot 2024-03-24 at 10.00.43 AM.png

Hope this helps!

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Community Beginner , Apr 24, 2024 Apr 24, 2024

Thank you everyone. It seems a lot of us have had the same issue.

 

For those with a paid-for application, changing the settings in the Advance Print Set-up, as described by Kathryn below, appears to work. This option is not available for people using the free version, but the work-around of unchecking the "Print in GreyScale" tick box, appears to work for most people. Hope that helps.

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Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

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Hi Jennie Bayliss,

 

Thank you for reaching out.

 

As mentioned, the issue occurs with particular PDFs. Would you mind sharing any sample PDFs with us?

Share the Acrobat Reader and OS version details. 

Try the troubleshooting steps suggested in the following help document: https://adobe.ly/3SdT8QT

Let us know how it goes. 

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hello Meenakshi

Thank you - the link provided just covers the basics which I have followed. Please see my original post for the software versions I'm using also an example as the attachment. 

 

Kind regards

Jennie 

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New Here ,
Jun 21, 2024 Jun 21, 2024

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I am experiencing the same issues months after the original posting. I am unable to update the settings on my printer, due to how Apple and my printer interact. I have no issues with any apps other than PDFs. Is Adobe doing anything to deal with this? If not, do you offer a credit towards a new printer, since this issue doesn't occur except with printing PDFs?

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Yes! So frustrating.. I reinstalled the printer app and drivers. no change. 

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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As it happens mostly with invoices as pdfs attached to emails. My work around is to screenshot the invoice, then print the screenshot - it's painful, but better than printing an entire page of black ink. I also found out that if I choose to scale the pdf - eg - print at 80% size instead of 100%, then the black will appear as a block in the 20% area that should have printed as white. 

 

I still have no idea why it happens on some, but not all, and yes, it is very frustrating.

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New Here ,
Mar 09, 2024 Mar 09, 2024

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I have the asme problem with an HP Laserjet printer., but only on some documents..
My workaround is to use the HP Smart app which prints normally and only a little more time consuming.

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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I wish someone knew why this was happening. There has to be a glitch somewhere!  Glad that you too have found a work-around.

 

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New Here ,
Mar 13, 2024 Mar 13, 2024

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I had this same probelm but it was with every PDF I printed, I went into the advanced settings on the printer box & unchecked 'Print As Image' and it fixed the problem.

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Cancel that, it only worked once :(. I really hope we can get a way to fix this soon

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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It is frustrating not knowing how to fix it. Somebody somewhere has an answer—I hope they let us know soon.

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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The black PDF happened again today. The first page printed as it should. The 2nd and 3rd page of the PDF printed like this. There seems to be no rhythm or reason as to why some PDFs print like this.IMG_2675.jpegIMG_2676.jpeg

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New Here ,
Mar 21, 2024 Mar 21, 2024

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My PDF's starting printing with a black background yesterday.  It doesn't matter if the PDF is in an email or on my desktop.  Toner is expensive - I hope a fix is found soon.   

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New Here ,
Mar 22, 2024 Mar 22, 2024

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Same issue for us since the begin of the week.
Can Adobe fixe the issue a soon as possible with a new version ?
We are using another PDF Print software to have a work around !

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New Here ,
Mar 24, 2024 Mar 24, 2024

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Hi All

 

I am experiencing these same issues. When I had all of the following checked in Advanced Print Set Up, then my doc printed with a white background.

Screen Shot 2024-03-24 at 10.00.43 AM.png

Hope this helps!

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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Hello Kathryn

Thank you for sharing. I'm glad you have found a solution. 

I tried to do the same for my problematic pdf file, but found the options in the Advanced Print Setup greyed out. Do you have Acrobat Professional or the free Acrobat Reader? I'm wondering whether the free version (the one I have) doesn't allow for these changes?

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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My print box is greyed out as well and looks like the screenshot you included. I have the free pdf version and I also have a Brother printer. My pdf's print like a negative. What a waste of ink. 

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New Here ,
Apr 02, 2024 Apr 02, 2024

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I have the same problem with printing a black background unreadable. I only have the free version. Advanced Print set up greyed out. I cannot afford to waste any more ink!!! Can Adobe please please fix this

 

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New Here ,
May 10, 2024 May 10, 2024

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Hi you all, same problem here, with payable Adobe programs.

But when I unchecked Print in greyscale it started to work as it should. Thank you!!

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New Here ,
May 15, 2024 May 15, 2024

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UNcheck "Print in grayscale" was a miracle that saved me!

Thank you!

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Thank you!! It worked for me.  When I checked, "Let printer determin colors" the rest of the options in Color Management were grayed out so I think the first one is the key.  I also checked off Discolored backgroun correction.  I'm not sure which one or if both fixed the issue for me, but my form printed normal.

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Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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It looks like changing the advanced printing settings sorts the issue out. YAY!

 

Unfortunately, I don't have this option. I suspect it is because I use the free-to-use version. Is anyone else in the same situation? If this is a free-version glitch - I hope someone at Adobe can help us 🤞🏻

 

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New Here ,
Apr 02, 2024 Apr 02, 2024

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Same problem! In my case, unchecking the "printing as grayscale" solves the issue, at least from my home printer, although I have had the same problem elsewhere. But this certainly needs a fix from Adobe. I have just updated Adobe Reader on my Mac but the problem persists.

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Yes thanks it has helpful!

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Yes! Thank you so much. This worked for me.

 

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