Speichern aus ADOBE Reader DC nicht möglich

New Here ,
Oct 04, 2021 Oct 04, 2021

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Hallo die Runde!

Kann seit heute keine PDF mehr speichern. Es kommt nur ein leeres Fenster. Keine Fehlermeldung einfach nichts.

Verwende W10 64BIT aber die 32BIT Version von Adobe Reader DC.

Bis vor einigen Tagen hat noch alles geklappt.

Danke für Eure Hilfe.

 

Lieb Grüße

Fritz

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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2021 Oct 04, 2021
Hi Fritz Hope you are doing well and sorry for the trouble. As described you are getting the blank screen when saving the PDF file. Please try the following settings and see if that works for you. Go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving the file' and 'Show online storage when opening the file' > click OK and reboot the computer once. Regards Amal

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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

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Hi Fritz

 

Hope you are doing well and sorry for the trouble. As described you are getting the blank screen when saving the PDF file.

 

Please try the following settings and see if that works for you. Go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving the file' and 'Show online storage when opening the file' > click OK and reboot the computer once.

 

Regards

Amal

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New Here ,
Oct 04, 2021 Oct 04, 2021

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Hallo Amal!

Vielen Danke hat funktioniert.

Grüße

Fritz

Gesendet von Mail für Windows

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Dear Amal

 

Could you specify the path for Windows? I'm having the same problem but can't find the preferences.

 

Best Regards

C.

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Hi there

 

Please open the application and  go to Edit > Preferences > General > Uncheck 'Show online storage when saving the file' and 'Show online storage when opening the file' > click OK and reboot the computer once.

 

Regards

Amal

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Nov 30, 2021 Nov 30, 2021

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Wie Cécile, meine Vorrednerin, schon sagte: Auch in kann bei Windows 'Preferences' nicht finden. Wie lässt sich das Problem lösen.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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In der deutschen Version: Adobe Acrobat Reader öffnen --> Bearbeiten --> Einstellungen --> Allgemein (erster Tab) --> Haken bei "Online-Speicher beim Speichern von Dateien anzeigen" rausnehmen. Das hat bei mit geklappt.

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Dec 01, 2021 Dec 01, 2021

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Leider funktioniert das bei mir nicht, habe die Einstellungen entsprechend übernommen und den Computer neu gestartet, aber es erscheint unverändert ein weißes Feld, wenn ich auf 'Speichern unter' gehe. Wie lässt sich das Problem lösen?

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New Here ,
Dec 05, 2021 Dec 05, 2021

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Entferne die beiden Haken Online-Speicher beim Öffnen von Dateien anzeigen und Online-Speicher beim Speichern von Dateien anzeigen. Dann sollte es klappen.

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