Split view does not work on mac

[lauramilena]

Since a few days i can't use the splet view function anymore. If I try to open a PDF on Adobe Acrobat Reader DC and another window at the same time, the Acrobat Reader automatically minimizes the Reader window.

How can I solve this problem?

[Amal.]

[Edited]

Hi there

We are sorry for the trouble. As described the split view is not working.

Is this a behavior with a particular PDF file or with all the PDFs that you try to open? Please try with a different file and check.

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Adobe Acrobat Reader

A new version 20.009.20063 is now available for Acrobat/Reader DC. Please try to update the application to the new version. Go to Help > Check for Updates and reboot the computer and check.

You may also try to reset the preferences to default as described (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...) and see if that works.

Let us know how it goes

Regards

Amal

[lauramilena]

Hi Amal

Thank you for answering. I deleted the Reader and allready installed the Version 20.009.20063.

The problem remains.

Kind regards,

Laura

[user4481097]

Hi Laura,

Thanks for trying out with the latest version of Acrobat Reader. Are you using the Full Screen Mode on your Mac machine? If yes, can you try once after exiting the full screen mode and then try again with split view.

Let us know in both cases.

With Regards,

Shreya Bhattacharya

Email: shrebhat@adobe.com

[lauramilena]

Hi, I tried it. But unfortunately it doen't work.

Regards,

Laura

[Amal.]

Hi there

We are sorry for the trouble and the delay in response.

++ Adding to the discussion

A new version of Adobe Acrobat/Reader DCis now available version 20.009.20065. Please try updating the application and see if that makes any difference. Go to Help > Check for Updates.

Let us know how it goes

Regards

Amal