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susanl68033395
susanl68033395
Participant
July 25, 2022
Question

Stop a Pop Up

  • July 25, 2022
  • 2 replies
  • 962 views

How do I stop the attached screen popping up about every 2nd time I open or use Adobe in a day (which is a lot!).  It didn't used to happen but is driving us mad in the office.

Thank you

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
July 26, 2022

Looks normal enough to me. What did you hope to see instead?

susanl68033395
susanl68033395Author
Participant
July 29, 2022

It is normal I guess but how do I stop it popping up every time I open something in Adobe?

T
Test Screen Name
Legend
July 29, 2022

Yes, but I don't undertand the problem. (I'm not saying there isn't a problem!)

You open a file in Acrobat Reader - so presumably you expect to see Acrobat Reader. Presumably you do see the file you wanted to see.

Then what happens? This shows the "home" screen of Acrobat Reader, which you will see whenever it is running, but no document is open at the moment.

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 25, 2022

Hi Susanl

 

Hope you are doing well and sorry to hear that. 

 

The attached screenshot shows an empty recent list of Acrobat Reader application. Is the screen pop ups every now and then when you try to use the application or open the document? If yes,

 

What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu (Win Only) and see if that works.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

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