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Suddenly can't access Adobe Cloud storage

Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Today I clicked the Save To Cloud icon to save a PDF to my online storage from Adobe Reader. I got the following message which I've never seen before:
"Contact your administrator
Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access."

I've never had this problem in the past. Reader is up to date. I signed out, then back in. Cleared temp files, did a repair installation—nothing has worked. New PDFs also do not show the doc thumbnail, just the Adobe Reader standard icon. Previous files do have thumbnails.

What is going on?

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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[Moved from Framemaker forum - moderator]

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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Been having a similar issue for the last several week and yet t find a solution so following. I do not have an enterprise license, just an individual license that I use on 2 different computers. 1 system acts fine, the other one nags me with this error daily.

PAArtDept_0-1703163822186.png

 

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New Here ,
Jan 17, 2024 Jan 17, 2024

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I am having the same issue. Any solutions yet?

 

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New Here ,
Jan 25, 2024 Jan 25, 2024

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A client is also having the same issue and couldn't find anything online that fixes that. Enabling PDF services as stated in this article didn't fix anything for them. If anyone knows how to fix this, please reach out.

 

 

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New Here ,
Jan 31, 2024 Jan 31, 2024

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We are also having this issue in our Organisation. Desperately searching for an answer as we have plugins that are incompatible with later versions of Adobe and we can't be updating the version just yet. 

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New Here ,
Feb 10, 2024 Feb 10, 2024

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I just found this and it fixed our issues on our 2022 servers: 

Community Beginner , 
Jan 17, 2024

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Found the issue!

 

Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

 

for us deleteing the following registry keys fixed the issue:

"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

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New Here ,
Mar 08, 2024 Mar 08, 2024

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If this solution of deleting reg keys doesnt work, do you have any other suggestions? I have this same error, BUT it works in the last version of adobe. We are in the process of switching everyone in our org over to new version of adobe, but we are running into this issue with cloud error when trying to email from pdf. works on older version, not new. Is that a glitch? is that on purpose? How do we change it? please and thank you!

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