Text in Comment box disappearing when I hit the escape button

[Douglas250443993k1h]

I am using Adobe Pro DC on Windows 11.  I use single key accelerators.  'S' the command to open a text box works fine.  However over the past several weeks, the 'Esc' button, which used to close the comment box (text intact), now causes the text in the comment box to disappear.  I have spoken to adobe help on two occasions and although they have promised a call back (and have witnessed the problem themselves by sharing my screen), there has been no solution and the problem remains.  Please help.

[Meenakshi Negi]

Hi Architectural2019,

Thank you for reaching out.

Please let us know more about the issue you experience. We tried adding text using the comment tool, and it works fine.

It would be helpful if you could share your steps and what is not working.

Share the Acrobat Reader and OS version numbers on the machine.

Thanks,

Meenakshi

[Douglas250443993k1h]

I am using Adobe Pro DC on Windows 11.  I use single key accelerators.  'S' the command to open a text box works fine.  However over the past several months, the 'Esc' button, which used to close the comment box (text intact), now causes the text in the comment box to disappear.  I have spoken to adobe help on two occasions and although they have promised a call back (and have witnessed the problem themselves by sharing my screen), there has been no solution and the problem remains.  Please help.

[Siebenkopf]

As far as I understood, this updated behavior of the Esc button is not a bug, but a feature.

While I am suffereing from the same (hitting the Esc button to close a text box has become a habit, and it is very difficult to change this habit), I have found a work-around. Instead of hitting Esc, you can use the key combination Alt+Enter to close the comment box with keeping the updated content intact.

[Ann25411406q2o3]

Since we have the input of an Adobe employee, what would you say on taking on this request from the community regarding the reinstatement of the ESC button to close the comment box and save its contents as it was the past ~20 years? Can you please give this opportunity through the preferences section for the countless proof-editors that work with Adobe Acrobat? 

[Douglas250443993k1h]

This problem has not only not resolved it has gotten worse.  Now not only does escape cause the comment do be deleted, but hitting the x in the upper right hand corner of the comment box now essentially deletes the entire comment and the box!  Really guys WTF is going on here???  (I am using acrobat pro)