The Adobe application error referencing memory at 0x0000000000018

[jbowling07]

When I open a PDF document with Adobe Reader (25.001.20432), I get the following error:

The Adobe application error referencing memory at 0x0000000000018

So far, I have tried the following prescribed approach:

1. Update Adobe Acrobat: Ensure you have the latest version of Adobe Acrobat installed. Sometimes, updates include fixes for common errors.

1. Run Compatibility Troubleshooter:

• Right-click on the Adobe Acrobat program.

• Select Properties.

• Go to the Compatibility tab.

• Click on Run Compatibility Troubleshooter and follow the recommended settings

1. Disable Protected Mode:

• Open Adobe Acrobat.

• Go to Edit > Preferences.

• Select Security (Enhanced) from the left pane.

• Uncheck the box labeled Enable Protected Mode at startup.

• Restart Adobe Acrobat and try opening the PDF again

1. Use Adobe Cleanup Tool:

• Uninstall Adobe Acrobat.

• Delete all folders/directories named "Adobe" on your local drive (Program Files, PF x86, Common Files, etc.).

• Use the Adobe Cleanup Tool to remove any remaining files.

• Reinstall Adobe Acrobat

I also insured all of the latest updates are applied in Windows 11 Pro (64-bit), both from Microsoft and from dell.com/support.

Any help would be greatly appreciated.

Thanks!

[Limboipa]

Same Issue Here! Cant figure it out.

[S. S]

Hi @Limboipa @jbowling07,

Hope you are doing well. Sorry for the trouble with Acrobat.

The team is aware of the issue and is working on a fix. 

We request your kind understanding and patience while the team works on this.

Meanwhile, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Look forward to hearing from yuo.

Regards,
Souvik.

[Oliver265881603llk]

It's been 24 days now. Has this been resolved?

[S. S]

Hi @Oliver265881603llk,

We understand the situation and how frustrating this could be.

The team is still working on it, and the fix should be released at the earliest.

Regards,
Souvik.

[Joey_Does]

We are experiencing the same issue. Do we have an estimated time for a fix?

[S. S]

Hi @Joey_Does,

This is still a work in progress. 

We will update the thread once we hear back from the team on the fix.

Your kind understanding and patience are highly appreciated.

Regards,
Souvik.