Copy link to clipboard
Copied
Hello all,
After updating Adobe Reader DC to version 21.005.20048. I am unable to open PDFs in IE.
Error: There is a problem with Acrobat/Reader. If it is running, please exit and try again. (10:10)
Is this a known issue for Windows 7/10 or is there a fix?
Hello!
Thank you for reporting this and sorry for the trouble.
Please try to repair the application installation. In the Application go to Help > Repair installation.
Reset the application preferences using the steps provided in the following help link: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082
If the above steps didn't help, try disabling the protected mode in the application preferences and check if that helps. To disable the P
...Hi there
Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF in IE and getting the error 10:10
We have released a new version 21.05.20054 addresing this issue. Please update the applicatio, go to the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and download the patch manually as per the OS and install it to your computer and reboot the computer after installing the patch.
Regards
Amal
Copy link to clipboard
Copied
Does anyone have a solution to this adobe 10:10 error? I have been searching around the forums and have not found a solution. The user is trying to open a pdf that is in Internet Explorer(they cannot use edge, chrome etc for the website). If she downloads it, they have no problem viewing it.
I've tried:
Running a repair
Run updates (found none at the time)
Delete C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
Copy link to clipboard
Copied
Hi there
Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF in IE and getting the error 10:10
We have released a new version 21.05.20054 addresing this issue. Please update the applicatio, go to the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and download the patch manually as per the OS and install it to your computer and reboot the computer after installing the patch.
Regards
Amal