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there was a raise without handler

2641587532@qq.com
New Here ,
Oct 21, 2019 Oct 21, 2019

The adobe abroat reader DC on my mac keep crushing the "there was a raise without handler, the application will now exit." It doesn’t work even I uninstalled and reinstalled it. how to fix this?

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correct answers 1 Correct answer

vdobhal Adobe Employee
Adobe Employee , Nov 13, 2019 Nov 13, 2019

Hi,

 

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes 

 

Please try it out and let us know your feedback. Thanks for your patience and support!

 

Regards,

Vinod

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replies 16 Replies 16
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Priyanja Adobe Employee
Adobe Employee ,
Oct 22, 2019 Oct 22, 2019

Hi, 

Thanks for reporting the issue. Can you please share more details regarding this issue : 

1. OS version you are using 

2. Acrobat version you are using . 

3. Was this issue seen earlier as well.

4. Any third party plugin or Software installed on your system related to pdf's . 

5. Is this issue seen on just launching Acrobat or happens on opening any pdf. 

 

Regards, 

Priyanka 

(Adobe Acrobat team)

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2641587532@qq.com
New Here ,
Oct 23, 2019 Oct 23, 2019
In Response To Priyanja

hi, 

OS version is 10.14.6;

The acrobat version is 19.021.20048;

It worded well before, and only in the last few days that I started having this problem;

No third party plugin, but a PDFelement was installed on my mac for a long time. they worked well together, so I don’t think it’s it;

I set Adobe acrobat as the default software to open PDF files, and this issue happens every time when I try to open a PDF file.

Thank you so much.

 

kind regards,

rujie zhang.

 

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Priyanja Adobe Employee
Adobe Employee ,
Oct 23, 2019 Oct 23, 2019
In Response To 2641587532@qq.com

Hi, 

 

Thanks for the response. Can you please share the dumps and sample process of the Acrobat while this error appears.
You can refer the steps mentioned at https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for getting the dumps on mac.

 

Regards, 

Priyanka 

(Adobe Acrobat team)

 

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2641587532@qq.com
New Here ,
Oct 23, 2019 Oct 23, 2019
In Response To Priyanja

Process: AdobeCRDaemon [12585]
Path: /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon
Identifier: AdobeCRDaemon
Version: 7.7.7
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: AdobeCRDaemon [12585]
User ID: 501

Date/Time: 2019-10-21 11:12:23.170 +0100
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Bridge OS Version: 3.6 (16P6571)
Anonymous UUID: 8E3156EE-445E-5240-C1D2-02D3F69FF13F


Time Awake Since Boot: 2800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000010a3b00ad
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

kernel messages:

VM Regions Near 0x10a3b00ad:
--> __TEXT 000000010a3ad000-000000010a3bb000 [ 56K] r-x/rwx SM=COW /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon
__DATA 000000010a3bb000-000000010a3bd000 [ 8K] rw-/rwx SM=COW /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon

Application Specific Information:
dyld2 mode

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AdobeCRDaemon 0x000000010a3b00ad -[MyDaemon listenForTerminateNotifications] + 493
1 com.adobe.AdobeCRDaemon 0x000000010a3b043d -[MyDaemon initialize] + 221
2 com.adobe.AdobeCRDaemon 0x000000010a3aee68 main + 88
3 libdyld.dylib 0x00007fff600fd3d5 start + 1

Thread 1:: Dispatch queue: com.apple.root.user-initiated-qos
0 libsystem_kernel.dylib 0x00007fff60235f32 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff601c1914 nanosleep + 199
2 com.apple.Foundation 0x00007fff36517233 +[NSThread sleepUntilDate:] + 176
3 com.adobe.AdobeCRDaemon 0x000000010a3b0f1f -[MyDaemon waitForCrash] + 2191
4 com.adobe.AdobeCRDaemon 0x000000010a3b0487 __22-[MyDaemon initialize]_block_invoke + 39
5 libdispatch.dylib 0x00007fff600af5f8 _dispatch_call_block_and_release + 12
6 libdispatch.dylib 0x00007fff600b063d _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff600be654 _dispatch_root_queue_drain + 988
8 libdispatch.dylib 0x00007fff600beb46 _dispatch_worker_thread2 + 90
9 libsystem_pthread.dylib 0x00007fff602f06b3 _pthread_wqthread + 583
10 libsystem_pthread.dylib 0x00007fff602f03fd start_wqthread + 13

Thread 2:
0 libsystem_pthread.dylib 0x00007fff602f03f0 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff602f03f0 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000000000000 rcx: 0x00007fb5a48032a0 rdx: 0x0000000000000000
rdi: 0x00007fb5a48032a0 rsi: 0x00000000000120a8 rbp: 0x00007ffee5852810 rsp: 0x00007ffee5852750
r8: 0x00000000000130a8 r9: 0x00007fb5a360d930 r10: 0x0000000000000000 r11: 0x00007fb5a360d928
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010a3b00ad rfl: 0x0000000000010206 cr2: 0x000000010a3b00ad

Logical CPU: 0
Error Code: 0x00000014
Trap Number: 14


Binary Images:
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0x7fff5d174000 - 0x7fff5d18affb libapple_nghttp2.dylib (1.24.1) <6F04250A-6686-3FDC-9A8D-290C64B06502> /usr/lib/libapple_nghttp2.dylib
0x7fff5d18b000 - 0x7fff5d1b4ffb libarchive.2.dylib (54.250.1) <47289946-8504-3966-9127-6CE39993DC2C> /usr/lib/libarchive.2.dylib
0x7fff5d1b5000 - 0x7fff5d234fff libate.dylib (1.13.8) <92B44EDB-369D-3EE8-AEC5-61F8B9313DBF> /usr/lib/libate.dylib
0x7fff5d238000 - 0x7fff5d238ff3 libauto.dylib (187) <3E3780E1-96F3-3A22-91C5-92F9A5805518> /usr/lib/libauto.dylib
0x7fff5d308000 - 0x7fff5d318ffb libbsm.0.dylib (39.200.18) <CF381E0B-025B-364F-A83D-2527E03F1AA3> /usr/lib/libbsm.0.dylib
0x7fff5d319000 - 0x7fff5d326fff libbz2.1.0.dylib (38.200.3) <272953A1-8D36-329B-BDDB-E887B347710F> /usr/lib/libbz2.1.0.dylib
0x7fff5d327000 - 0x7fff5d37aff7 libc++.1.dylib (400.9.4) <9A60A190-6C34-339F-BB3D-AACE942009A4> /usr/lib/libc++.1.dylib
0x7fff5d37b000 - 0x7fff5d390ff7 libc++abi.dylib (400.17) <38C09CED-9090-3719-90F3-04A2749F5428> /usr/lib/libc++abi.dylib
0x7fff5d391000 - 0x7fff5d391ff3 libcharset.1.dylib (51.200.6) <2A27E064-314C-359C-93FC-8A9B06206174> /usr/lib/libcharset.1.dylib
0x7fff5d392000 - 0x7fff5d3a2ffb libcmph.dylib (6.15.1) <9C52B2FE-179F-32AC-B87E-2AFC49ABF817> /usr/lib/libcmph.dylib
0x7fff5d3a3000 - 0x7fff5d3bbffb libcompression.dylib (52.250.2) <7F4BB18C-1FB4-3825-8D8B-6E6B168774C6> /usr/lib/libcompression.dylib
0x7fff5d630000 - 0x7fff5d646fff libcoretls.dylib (155.220.1) <4C64BE3E-41E3-3020-8BB7-07E90C0C861C> /usr/lib/libcoretls.dylib
0x7fff5d647000 - 0x7fff5d648ff3 libcoretls_cfhelpers.dylib (155.220.1) <0959B3E9-6643-3589-8BB3-21D52CDF0EF1> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff5daf4000 - 0x7fff5db4aff3 libcups.2.dylib (462.12) <095619DC-9233-3937-9E50-5F10D917A40D> /usr/lib/libcups.2.dylib
0x7fff5dc7e000 - 0x7fff5dc7efff libenergytrace.dylib (17.200.1) <80BB567A-FD18-3497-BF97-353F57D98CDD> /usr/lib/libenergytrace.dylib
0x7fff5dcb0000 - 0x7fff5dcb5ff7 libgermantok.dylib (17.15.2) <E5F0F794-FF27-3D64-AE52-C78C6A84DD67> /usr/lib/libgermantok.dylib
0x7fff5dcb6000 - 0x7fff5dcbbff7 libheimdal-asn1.dylib (520.270.1) <73F60D6F-76F8-35EF-9C86-9A81225EE4BE> /usr/lib/libheimdal-asn1.dylib
0x7fff5dce6000 - 0x7fff5ddd6fff libiconv.2.dylib (51.200.6) <2047C9B7-3F74-3A95-810D-2ED8F0475A99> /usr/lib/libiconv.2.dylib
0x7fff5ddd7000 - 0x7fff5e038ffb libicucore.A.dylib (62141.0.1) <A0D63918-76E9-3C1B-B255-46F4C1DA7FE8> /usr/lib/libicucore.A.dylib
0x7fff5e085000 - 0x7fff5e086fff liblangid.dylib (128.15.1) <22D05C4F-769B-3075-ABCF-44A0EBACE028> /usr/lib/liblangid.dylib
0x7fff5e087000 - 0x7fff5e09fff3 liblzma.5.dylib (10.200.3) <E1F4FD60-1CE4-37B9-AD95-29D348AF1AC0> /usr/lib/liblzma.5.dylib
0x7fff5e0b7000 - 0x7fff5e15bff7 libmecab.1.0.0.dylib (779.24.1) <A8D0379B-85FA-3B3D-89ED-5CF2C3826AB2> /usr/lib/libmecab.1.0.0.dylib
0x7fff5e15c000 - 0x7fff5e360fff libmecabra.dylib (779.24.1) <D71F71E0-30E2-3DB3-B636-7DE13D51FB4B> /usr/lib/libmecabra.dylib
0x7fff5e538000 - 0x7fff5e889ff7 libnetwork.dylib (1229.250.15) <72C7E9E3-B2BE-3300-BE1B-64606222022C> /usr/lib/libnetwork.dylib
0x7fff5e91b000 - 0x7fff5f0a0fdf libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
0x7fff5f0b2000 - 0x7fff5f0b6ffb libpam.2.dylib (22.200.1) <586CF87F-349C-393D-AEEB-FB75F94A5EB7> /usr/lib/libpam.2.dylib
0x7fff5f0b9000 - 0x7fff5f0eefff libpcap.A.dylib (79.250.1) <C0893641-7DFF-3A33-BDAE-190FF54837E8> /usr/lib/libpcap.A.dylib
0x7fff5f207000 - 0x7fff5f21fffb libresolv.9.dylib (65.200.2) <893142A5-F153-3437-A22D-407EE542B5C5> /usr/lib/libresolv.9.dylib
0x7fff5f272000 - 0x7fff5f44ffff libsqlite3.dylib (274.26) <6404BA3B-BCA4-301F-B2FE-8776105A2AA3> /usr/lib/libsqlite3.dylib
0x7fff5f668000 - 0x7fff5f66bff7 libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
0x7fff5f66c000 - 0x7fff5f679fff libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
0x7fff5f67e000 - 0x7fff5f760ff3 libxml2.2.dylib (32.10) <AA4E1B1F-0FDE-3274-9FA5-75446298D1AC> /usr/lib/libxml2.2.dylib
0x7fff5f761000 - 0x7fff5f789ff3 libxslt.1.dylib (16.5) <E330D3A2-E32B-378A-973E-A8D245C0F712> /usr/lib/libxslt.1.dylib
0x7fff5f78a000 - 0x7fff5f79cff7 libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
0x7fff5ff80000 - 0x7fff5ff84ff3 libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
0x7fff5ff85000 - 0x7fff5ff8fff3 libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
0x7fff5ff90000 - 0x7fff5ff97ff7 libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
0x7fff5ff98000 - 0x7fff5ffa1ff7 libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
0x7fff5ffa2000 - 0x7fff60026fc3 libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
0x7fff600ad000 - 0x7fff600e6ff7 libdispatch.dylib (1008.270.1) <97273678-E94C-3C8C-89F6-2E2020F4B43B> /usr/lib/system/libdispatch.dylib
0x7fff600e7000 - 0x7fff60113ff7 libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
0x7fff60114000 - 0x7fff60114ffb libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
0x7fff60115000 - 0x7fff60121ff3 libkxld.dylib (4903.271.2) <FBF128C8-D3F0-36B6-983A-A63B8A3E0E52> /usr/lib/system/libkxld.dylib
0x7fff60122000 - 0x7fff60122ff7 liblaunch.dylib (1336.261.2) <2B07E27E-D404-3E98-9D28-BCA641E5C479> /usr/lib/system/liblaunch.dylib
0x7fff60123000 - 0x7fff60128fff libmacho.dylib (927.0.3) <A377D608-77AB-3F6E-90F0-B4F251A5C12F> /usr/lib/system/libmacho.dylib
0x7fff60129000 - 0x7fff6012bffb libquarantine.dylib (86.220.1) <6D0BC770-7348-3608-9254-F7FFBD347634> /usr/lib/system/libquarantine.dylib
0x7fff6012c000 - 0x7fff6012dff7 libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
0x7fff6012e000 - 0x7fff60145ff3 libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
0x7fff60146000 - 0x7fff60146ff7 libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
0x7fff60147000 - 0x7fff601cefff libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
0x7fff601cf000 - 0x7fff601d2ffb libsystem_configuration.dylib (963.270.3) <2B4A836D-68A4-33E6-8D48-CD4486B03387> /usr/lib/system/libsystem_configuration.dylib
0x7fff601d3000 - 0x7fff601d6ff7 libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
0x7fff601d7000 - 0x7fff601ddfff libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
0x7fff601de000 - 0x7fff601e4ff7 libsystem_dnssd.dylib (878.270.2) <E9A5ACCF-E35F-3909-AF0A-2A37CD217276> /usr/lib/system/libsystem_dnssd.dylib
0x7fff601e5000 - 0x7fff60230ffb libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
0x7fff60231000 - 0x7fff60259ff7 libsystem_kernel.dylib (4903.271.2) <EA204E3C-870B-30DD-B4AF-D1BB66420D14> /usr/lib/system/libsystem_kernel.dylib
0x7fff6025a000 - 0x7fff602a5ff7 libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
0x7fff602a6000 - 0x7fff602d0fff libsystem_malloc.dylib (166.270.1) <011F3AD0-8E6A-3A89-AE64-6E5F6840F30A> /usr/lib/system/libsystem_malloc.dylib
0x7fff602d1000 - 0x7fff602dbff7 libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
0x7fff602dc000 - 0x7fff602e3fff libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
0x7fff602e4000 - 0x7fff602edfef libsystem_platform.dylib (177.270.1) <9D1FE5E4-EB7D-3B3F-A8D1-A96D9CF1348C> /usr/lib/system/libsystem_platform.dylib
0x7fff602ee000 - 0x7fff602f8ff7 libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
0x7fff602f9000 - 0x7fff602fcff7 libsystem_sandbox.dylib (851.270.1) <9494594B-5199-3186-82AB-5FF8BED6EE16> /usr/lib/system/libsystem_sandbox.dylib
0x7fff602fd000 - 0x7fff602ffff3 libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
0x7fff60300000 - 0x7fff60307ff3 libsystem_symptoms.dylib (820.267.1) <03F1C2DD-0F5A-3D9D-88F6-B26C0F94EB52> /usr/lib/system/libsystem_symptoms.dylib
0x7fff60308000 - 0x7fff6031dfff libsystem_trace.dylib (906.260.1) <FC761C3B-5434-3A52-912D-F1B15FAA8EB2> /usr/lib/system/libsystem_trace.dylib
0x7fff6031f000 - 0x7fff60324ffb libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
0x7fff60325000 - 0x7fff60354fff libxpc.dylib (1336.261.2) <7DEE2300-6D8E-3C00-9C63-E3E80D56B0C4> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4386
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=367.2M resident=0K(0%) swapped_out_or_unallocated=367.2M(100%)
Writable regions: Total=98.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=98.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Dispatch continuations 16.0M 1
Kernel Alloc Once 8K 1
MALLOC 72.8M 12
MALLOC guard page 16K 4
STACK GUARD 56.0M 4
Stack 9752K 4
__DATA 23.4M 224
__FONT_DATA 4K 1
__LINKEDIT 222.4M 3
__TEXT 144.9M 224
__UNICODE 564K 1
mapped file 25.9M 2
shared memory 44K 5
=========== ======= =======
TOTAL 571.8M 487


System Profile:
Network Service: Wi-Fi, AirPort, en0
bridge_os_version: Bridge OS 3.6 (16P6571)
Boot Volume File System Type: apfs
bridge_model: iBridge2,4
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -
USB Device: USB 3.1 Bus
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.2
Model: MacBookPro15,2, BootROM 220.270.99.0.0 (iBridge: 16.16.6571.0.0,0), 4 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC
Graphics: kHW_IntelIrisGraphics655Item, Intel Iris Plus Graphics 655, spdisplays_builtin
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Mar 28 2019 19:17:52 version 9.137.9.0.32.6.34 FWID 01-36f56c94
Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports

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2641587532@qq.com
New Here ,
Oct 23, 2019 Oct 23, 2019
In Response To Priyanja

sorry， don’t know how to attach a file...

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Priyanja Adobe Employee
Adobe Employee ,
Oct 23, 2019 Oct 23, 2019
In Response To 2641587532@qq.com

Hi 2641587532@qq.com, 

 

Thanks for sharing. You can upload the file on a drive and share the link with me or just post the dumps here.

Also, Seems like you have shared the logs of some previous crash that happened 2 days back. Can you please take the Sample process and Spin dump of the Acrobat process again while the error is in view.  

 

Regards, 

Priyanka 

(Adobe Acrobat team)

 

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2641587532@qq.com
New Here ,
Oct 23, 2019 Oct 23, 2019
In Response To Priyanja

Process: AdobeResourceSynchronizer [27717]
Path: /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeResourceSynchronizer
Identifier: com.adobe.AdobeResourceSynchronizer
Version: 19.021.20047 (19.021.20047)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: AdobeResourceSynchronizer [27717]
User ID: 501

Date/Time: 2019-10-23 11:09:09.663 +0100
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Bridge OS Version: 3.6 (16P6571)
Anonymous UUID: 8E3156EE-445E-5240-C1D2-02D3F69FF13F

Sleep/Wake UUID: 42623070-5AE2-4512-A4CA-77EDCAC31A72

Time Awake Since Boot: 58000 seconds
Time Since Wake: 3800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [27717]

VM Regions Near 0x18:
-->
__TEXT 000000010fa32000-00000001101d8000 [ 7832K] r-x/rwx SM=COW /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeResourceSynchronizer

Application Specific Information:
objc_msgSend() selector name: closeFile


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff5e92169d objc_msgSend + 29
1 com.adobe.AdobeResourceSynchronizer 0x000000010fd78b73 RSFile::close() + 45
2 com.adobe.AdobeResourceSynchronizer 0x000000010ffa30b9 0x10fa32000 + 5705913
3 com.adobe.AdobeResourceSynchronizer 0x000000010ffa2e20 0x10fa32000 + 5705248
4 libsystem_c.dylib 0x00007fff601a33cf __cxa_finalize_ranges + 319
5 libsystem_c.dylib 0x00007fff601a36b3 exit + 55
6 libdyld.dylib 0x00007fff600fd3dc start + 8

Thread 1:
0 libsystem_pthread.dylib 0x00007fff602f03f0 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff602f03f0 start_wqthread + 0

Thread 3:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff6023961a __select + 10
1 com.apple.CoreFoundation 0x00007fff341d52d2 __CFSocketManager + 635
2 libsystem_pthread.dylib 0x00007fff602f12eb _pthread_body + 126
3 libsystem_pthread.dylib 0x00007fff602f4249 _pthread_start + 66
4 libsystem_pthread.dylib 0x00007fff602f040d thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xc966abee4e540017 rbx: 0x00007fc30a4202a8 rcx: 0xc966abee4e540017 rdx: 0x0000000000000000
rdi: 0x00007fc30a51f6d0 rsi: 0x00007fff323f6233 rbp: 0x00007ffee01cda60 rsp: 0x00007ffee01cda48
r8: 0x00000000000cc503 r9: 0xffffffff00000000 r10: 0x0000000000000000 r11: 0x00007fff323f6233
r12: 0x0000000000000002 r13: 0x00007fc30b830800 r14: 0x00007fc30a4202a8 r15: 0x0000000000000003
rip: 0x00007fff5e92169d rfl: 0x0000000000010246 cr2: 0x0000000000000018

Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x10fa32000 - 0x1101d7ff7 +com.adobe.AdobeResourceSynchronizer (19.021.20047 - 19.021.20047) <73B888B2-3176-35DA-84E9-7816A8FD379B> /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeResourceSynchronizer
0x1104b5000 - 0x1104bafff +com.adobe.AdobeCrashReporter (7.7 - 7.7.8) <583DB07A-E8F1-3798-A9C6-7087BE41765C> /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x1104cd000 - 0x1104edff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.44252 - 3.9.0.44252) <05000BF9-5A6B-3EDC-84A3-50BAE3296658> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x110517000 - 0x110530ff7 +com.adobe.BIB (AdobeBIB 1.2.03.44626 - 1.2.03.44626) <3ACD0027-205B-3E21-B7DA-35FDFD5AA62F> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x110539000 - 0x1105c4ff7 +com.adobe.AcroSQLite (AcroSQLite - 1.0.0) <71CC53CB-2483-3BEC-A044-04EF257425DB> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x11f3d9000 - 0x11f44370f dyld (655.1.1) <DFC3C4AF-6F97-3B34-B18D-7DCB23F2A83A> /usr/lib/dyld
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0x7fff5e538000 - 0x7fff5e889ff7 libnetwork.dylib (1229.250.15) <72C7E9E3-B2BE-3300-BE1B-64606222022C> /usr/lib/libnetwork.dylib
0x7fff5e91b000 - 0x7fff5f0a0fdf libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
0x7fff5f0b2000 - 0x7fff5f0b6ffb libpam.2.dylib (22.200.1) <586CF87F-349C-393D-AEEB-FB75F94A5EB7> /usr/lib/libpam.2.dylib
0x7fff5f0b9000 - 0x7fff5f0eefff libpcap.A.dylib (79.250.1) <C0893641-7DFF-3A33-BDAE-190FF54837E8> /usr/lib/libpcap.A.dylib
0x7fff5f207000 - 0x7fff5f21fffb libresolv.9.dylib (65.200.2) <893142A5-F153-3437-A22D-407EE542B5C5> /usr/lib/libresolv.9.dylib
0x7fff5f272000 - 0x7fff5f44ffff libsqlite3.dylib (274.26) <6404BA3B-BCA4-301F-B2FE-8776105A2AA3> /usr/lib/libsqlite3.dylib
0x7fff5f668000 - 0x7fff5f66bff7 libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
0x7fff5f66c000 - 0x7fff5f679fff libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
0x7fff5f67e000 - 0x7fff5f760ff3 libxml2.2.dylib (32.10) <AA4E1B1F-0FDE-3274-9FA5-75446298D1AC> /usr/lib/libxml2.2.dylib
0x7fff5f761000 - 0x7fff5f789ff3 libxslt.1.dylib (16.5) <E330D3A2-E32B-378A-973E-A8D245C0F712> /usr/lib/libxslt.1.dylib
0x7fff5f78a000 - 0x7fff5f79cff7 libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
0x7fff5ff80000 - 0x7fff5ff84ff3 libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
0x7fff5ff85000 - 0x7fff5ff8fff3 libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
0x7fff5ff90000 - 0x7fff5ff97ff7 libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
0x7fff5ff98000 - 0x7fff5ffa1ff7 libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
0x7fff5ffa2000 - 0x7fff60026fc3 libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
0x7fff600ad000 - 0x7fff600e6ff7 libdispatch.dylib (1008.270.1) <97273678-E94C-3C8C-89F6-2E2020F4B43B> /usr/lib/system/libdispatch.dylib
0x7fff600e7000 - 0x7fff60113ff7 libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
0x7fff60114000 - 0x7fff60114ffb libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
0x7fff60115000 - 0x7fff60121ff3 libkxld.dylib (4903.271.2) <FBF128C8-D3F0-36B6-983A-A63B8A3E0E52> /usr/lib/system/libkxld.dylib
0x7fff60122000 - 0x7fff60122ff7 liblaunch.dylib (1336.261.2) <2B07E27E-D404-3E98-9D28-BCA641E5C479> /usr/lib/system/liblaunch.dylib
0x7fff60123000 - 0x7fff60128fff libmacho.dylib (927.0.3) <A377D608-77AB-3F6E-90F0-B4F251A5C12F> /usr/lib/system/libmacho.dylib
0x7fff60129000 - 0x7fff6012bffb libquarantine.dylib (86.220.1) <6D0BC770-7348-3608-9254-F7FFBD347634> /usr/lib/system/libquarantine.dylib
0x7fff6012c000 - 0x7fff6012dff7 libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
0x7fff6012e000 - 0x7fff60145ff3 libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
0x7fff60146000 - 0x7fff60146ff7 libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
0x7fff60147000 - 0x7fff601cefff libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
0x7fff601cf000 - 0x7fff601d2ffb libsystem_configuration.dylib (963.270.3) <2B4A836D-68A4-33E6-8D48-CD4486B03387> /usr/lib/system/libsystem_configuration.dylib
0x7fff601d3000 - 0x7fff601d6ff7 libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
0x7fff601d7000 - 0x7fff601ddfff libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
0x7fff601de000 - 0x7fff601e4ff7 libsystem_dnssd.dylib (878.270.2) <E9A5ACCF-E35F-3909-AF0A-2A37CD217276> /usr/lib/system/libsystem_dnssd.dylib
0x7fff601e5000 - 0x7fff60230ffb libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
0x7fff60231000 - 0x7fff60259ff7 libsystem_kernel.dylib (4903.271.2) <EA204E3C-870B-30DD-B4AF-D1BB66420D14> /usr/lib/system/libsystem_kernel.dylib
0x7fff6025a000 - 0x7fff602a5ff7 libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
0x7fff602a6000 - 0x7fff602d0fff libsystem_malloc.dylib (166.270.1) <011F3AD0-8E6A-3A89-AE64-6E5F6840F30A> /usr/lib/system/libsystem_malloc.dylib
0x7fff602d1000 - 0x7fff602dbff7 libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
0x7fff602dc000 - 0x7fff602e3fff libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
0x7fff602e4000 - 0x7fff602edfef libsystem_platform.dylib (177.270.1) <9D1FE5E4-EB7D-3B3F-A8D1-A96D9CF1348C> /usr/lib/system/libsystem_platform.dylib
0x7fff602ee000 - 0x7fff602f8ff7 libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
0x7fff602f9000 - 0x7fff602fcff7 libsystem_sandbox.dylib (851.270.1) <9494594B-5199-3186-82AB-5FF8BED6EE16> /usr/lib/system/libsystem_sandbox.dylib
0x7fff602fd000 - 0x7fff602ffff3 libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
0x7fff60300000 - 0x7fff60307ff3 libsystem_symptoms.dylib (820.267.1) <03F1C2DD-0F5A-3D9D-88F6-B26C0F94EB52> /usr/lib/system/libsystem_symptoms.dylib
0x7fff60308000 - 0x7fff6031dfff libsystem_trace.dylib (906.260.1) <FC761C3B-5434-3A52-912D-F1B15FAA8EB2> /usr/lib/system/libsystem_trace.dylib
0x7fff6031f000 - 0x7fff60324ffb libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
0x7fff60325000 - 0x7fff60354fff libxpc.dylib (1336.261.2) <7DEE2300-6D8E-3C00-9C63-E3E80D56B0C4> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 38583
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=378.7M resident=0K(0%) swapped_out_or_unallocated=378.7M(100%)
Writable regions: Total=100.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=100.1M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreUI image file 140K 2
Dispatch continuations 16.0M 1
Kernel Alloc Once 8K 1
MALLOC 73.8M 16
MALLOC guard page 16K 3
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 52K 3
__DATA 23.9M 236
__FONT_DATA 4K 1
__LINKEDIT 225.1M 7
__TEXT 153.6M 236
__UNICODE 564K 1
mapped file 34.3M 7
shared memory 632K 9
=========== ======= =======
TOTAL 593.8M 532

 

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Priyanja Adobe Employee
Adobe Employee ,
Oct 23, 2019 Oct 23, 2019
In Response To 2641587532@qq.com

Hi 2641587532@qq.com,

 

Sorry to bother you bother you again but we need dumps of the Acrobat Reader process.

 

Regards, 

Priyanka 

(Adobe Acrobat Desktop Team)

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vdobhal Adobe Employee
Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

Hi,

 

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes 

 

Please try it out and let us know your feedback. Thanks for your patience and support!

 

Regards,

Vinod

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Kathy24492472o7i3
Community Beginner ,
May 17, 2022 May 17, 2022
In Response To vdobhal

I am still having this exact problem and adobe says it is up to date,  Any other options to fix this?

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kyke24327531a1l9
Community Beginner ,
Jun 15, 2022 Jun 15, 2022
In Response To vdobhal

Hi @vdobhal , it seems like the error is happening again since 2022.  I've tried all you said and other recommendations about it without solving the problem.  Coukd you help us please?

 

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Meenakshi Negi Adobe Employee
Adobe Employee ,
Jun 16, 2022 Jun 16, 2022
In Response To kyke24327531a1l9

Hi Kyke,

 

Thank you for reaching out, and sorry about the trouble.

 

Could you please share the application and OS version you are using on the machine?

Please ensure that you use the latest version, DC Jun 2022 (22.001.20142). You may refer to the following help document to check the newest update available: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

 

Let us know if that helps.

 

Thanks,

Meenakshi

 

 

 

 

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kyke24327531a1l9
Community Beginner ,
Jun 16, 2022 Jun 16, 2022
In Response To Meenakshi Negi

Thank you for your support @Meenakshi Negi , the info below...

 

  • MacOS Monterey Version 12.4
  • Adobe Acrobat Reader DC - Version 2022.001.20142

Both of them are the last updates according to the system.

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Meenakshi Negi Adobe Employee
Adobe Employee ,
Jun 17, 2022 Jun 17, 2022
In Response To kyke24327531a1l9

Thank you for sharing the information.

Please let us know the troubleshooting steps you have already done. It will help us further investigate the issue.

 

Thanks,

Meenakshi

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kyke24327531a1l9
Community Beginner ,
Jun 18, 2022 Jun 18, 2022
In Response To Meenakshi Negi

I've desinstalled the app, used the  cleaner app you (or your colleages) recommended in other posts and try to find the contract to sign it without success.

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Amy25820322oivo
New Here ,
Aug 26, 2022 Aug 26, 2022
LATEST

I'm also getting this issue and have followed these instructions - any resolutions achieved that haven't been updated here?

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