Token not recognized

New Here ,
Jun 27, 2022 Jun 27, 2022

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Hi Team,

 

I am trying to sign some documents with my Token on my Mac and I keep getting the same error: Adobe does not recognize my Token. Can you provide some assistance, please? Thanks. 

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Mac , Security digital signatures and esignatures

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Adobe Employee ,
Jun 30, 2022 Jun 30, 2022

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Hi Julieta,

 

Sorry for the delay in response to your issue reported above.

Are you using any external hardware for Digital ID? It's most likely a chance that the token is not connected or recognized by your system. You may check the following:

1- Unplug and plug it back

2- Check with the other application and see if it is recognized by them.

 

Note: Since it is related to hardware and that is designed by a 3rd Party, so we'd suggest getting in touch with your vendor for the same. There's nothing much that can be done from Adobe's side.

 

Thanks,

Akanchha 

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Hi Akanchha,

Thanks for your reply. Yes, I am using a token, an external device. I have already unplugged and plugged it and I have also checked and it´s recognized by other applications, that´s why I believe the problem is related to Adobe. Any other suggestion? Thanks! 

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