Trouble installing Adobe reader

[kristig51123677]

Seems like a simple thing to do, but when I download and run the install it says it found a newer version and aborts the install. I recently had to remove Adobe because it wasnt opening files, now I just want to reinstall and its not allowing me to do this. Any thoughts? I am perplexed as to why I cannot simply call someone at Adobe to ask this question instead of being forced to use the online community...Kristen

[Test Screen Name]

There’s no phone support for Adobe’s free software. They wouldn’t stay in business long if they did that...

Sadly a lot of people get this but I’ve seen no solution.

[Tariq Ahmad · Accepted solution]

Hi kristig,

Sorry for the delay in response.

It has been observed the issue is happening on windows machines primarily due to C++ runtimes are not updated. Try the suggestions from this discussion Newer version already installed and let us know if that help.

-Tariq Dar