Trying to save a Signed Certified Copy -> "An error occurred while uploading. Please try again.

[ivanyeung]

I am using Adobe Acrobat Standard DC for teams. 

I have added a digital signature to a PDF invoice in Acrobat Reader. But I cannot save a certified, read-only copy.

When I hit the "Save a certified copy" button in the "Sign" menu, I get a popup saying "An error ocurred while uploading. Please try again." However no matter how many times I try, it never saves the document, it never works.

How to resolve this issue?

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once and check.

~Amal

[goc5C46]

I am experiencing the same issue, Adobe is on the latest verison

24.2.21005

Can you please provide input on this on how to resolve this issue

[tanelee]

I have the same issue suddenly. And I realise save as certified PDF could only be done with Adobe Acrobat opened for the first time. So every time I need to save a certified copy, I would quit and open Acrobat again. I hope the issue could be rectified soon 

[Scott5C5A]

Thank you for that tidbit. We were seeing the same thing on our MacOS Acrobat install. Making sure the first PDF was the one to Esign allowed the function to work.