Unable to make Hand Tool as default when opening files in Acrobat Reader DC

[Juncheng25682180w7xq]

Hi,

I'm unable to make Hand Tool default when I opened pdf files. I've checked the Preference settings. All looks good. The "Always display the keyboard selection cursor" is unchecked. However, whenever I opened the files, Select Tool was selected even after I changed it to Hand Tool several times.

The Acrobat Reader DC that I use is the latest version. I also tried both 32-bit and 64-bit. They have the same issue.

Thanks.

[Juncheng25682180w7xq]

Hi @Juncheng25682180w7xq 

This issue is fixed with the new release 22.2.20212 now available. Please update the application from the help menu > check for updates and reboot the computer once.

For more information about the new release please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[AkanchhaS]

Hi Juncheng,

This issue has already been reported to our engineering team, and the team is looking into it. 

As soon as we get the update, we will keep you posted.

We appreciate your patience. 

Thanks,

Akanchha 

[Amal. · Accepted solution]

Hi @Juncheng25682180w7xq 

This issue is fixed with the new release 22.2.20212 now available. Please update the application from the help menu > check for updates and reboot the computer once.

For more information about the new release please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[Amal. · Accepted solution]

Hi @Juncheng25682180w7xq 

This issue is fixed with the new release 22.2.20212 now available. Please update the application from the help menu > check for updates and reboot the computer once.

For more information about the new release please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[Juncheng25682180w7xq]

Hi,

Thanks. I've updated to the latest release which is 22.2.20212. However, it's still the same. The cursor is always on Select mode.

[Amal.]

Hi @Juncheng25682180w7xq 

Please try to reboot the computer once after updating the application to the new version and see if that works for you.

~Amal

[Juncheng25682180w7xq]

Hi Amal,

Thanks.

I did reboot several times but it's still remaining the same. Are there any settings I should be changing? I'm pretty sure "Always display the keyboard selection cursor" is unchecked. Please see the setting snapshot below.

Juncheng

[Amal.]

Hi @Juncheng25682180w7xq 

We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html   and procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them with us via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further isolating the issue?

Regards

Amal

[gaurav2 · Accepted solution]

Hi Juncheng,

Sorry for the inconvience caused. We are showing Select Tool as default,  To change it to hand tool we can easily do it through just by selecting Hand tool and to get Hand tool selected always you can select Touch Mode Always under Preferences --> General.

Please let me know if this is not the issue to fix it asap.

Thanks & Regards

Gaurav

[Juncheng25682180w7xq]

Hi Gaurav,

Great. Thanks. Now, it works.