Unable to print letter or legal mixed pages on Windows 10

[Glenn38810578wkdj]

Greetings-

I have a Brother5200 laser printer w/ 2 trays w/ letter and legal size paper. I have been on Brother support for days trying to figure out why I can only print letter docs, or legal size docs, but not able to print mixed docs. Now Brother tells me it's an Adobe issue. After all the settings being set where it should work, I'm still at ground zero. I re-uploaded Adobe Reader and that hasn't made any difference either. I have turned down literally $500+ of work because of this problem not being able to print both sizes all week of screwing around with this. I'm not a tech geek but this shouldn't be this difficult. I'm beyond frustrated and out of patience. When I click on the printer icon for a random page I want to print out for example, it doesn't show the choices I see in the threads of users who've posted with the same problem. The drop down shows either letter, or legal, and about 10 other unrelated options ...executive, A5, A6, COM-10 etc.  It should not be this complicated whenever you people do an update that completely creates a Rubik's cube trying to figure out how to print mixed letter and legal size documents. 

[creative explorer · Accepted solution]

@Glenn38810578wkdj I have worked with a few Brother printers at my work place, and after reading your issue it sounds like your printer is a standard printer that prints North America paper sizes (letter and legal sizes) to International Paper sizes (A4, A5, A6). For Duplex printing, it can only handle Letter and legal size. 

Normally, people will print on the same size throughout, am guessing it's a special job that it has mixed papers. In my head and because Brothers printers ae not considered high-end printers, you cannot print two different sizes one page to be legal, and then the next to be letter. My suggestion is print all the letter sizes first, and then do all of the legal sizes next, and collate it by hand. It will allow you to take on those $500 jobs. 

The reason why a printer can't print mix paper sizes is the paper feed mechanism is calibrated for a specific paper size. Changing paper sizes mid-print could lead to paper jams, misalignments, or other issues. You could manually feed the paper tray, buuuuttttt, it's time-consuming! And numbing baby-sitting work...done that, never again! Even some of the high-end printers can do it, but, with mixed results too!