• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Unable to print some PDF's from adobe, but other programs work fine.

Community Beginner ,
Mar 17, 2024 Mar 17, 2024

Copy link to clipboard

Copied

Hi All,

 

Have a bit of a weid one, I have experineced this multiple times with different printers, (All Fuji tho). I try print a PDF from Adobe Acrobat and it will fail at the printer. The most recent error I have gotten on the printer is Error (016-799) where looking up the code it tells me "The specified print parameter is abnormal"

The odd part is if I take the same file and print from chrome or edge it will print just fine. No printer settings have been changed.
This makes me belive that something in Acrobat is being added that the printer can not handel, but it doesnt happen to all jobs.


Any ideas?

TOPICS
Print

Views

25.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

Hi @Tim36138400sdl2 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Please check for any pending/missing updates for the printer driver and firmaware and try upating it. You may also try to remove the printer driver from the computer, reboot the machine and reinstall it from the manufacturers website and see if that helps.

Also go through the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and check.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

Its only some PDF files most work fine.

The files have always been on the device, not on a network share

Print drivers are updated. And I have tried reinstalling the printer.

I have checked and we are on the latest adobe verstion.

 

ITs weird as its not all PDFs and the PDFs that dont print in adobe print fine in other programs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that.

 

Would you mind sharing the PDF file in question, so we can check it at our end?

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

Hi unfortunaly the document we are having issues with currently has Sensitive information so we are unable to pass it on. Was hoping this would be a more common issue, but clearly not.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2024 Sep 04, 2024

Copy link to clipboard

Copied

I Have the same issue! Sometimes only the first page is printed, sometimes nothing prints. I have to convert my pdf into jpeg and print every page separately. That works. VERY annoying, I was hoping this was fixed by the Adobe team by now... It happens with all my PDF files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 30, 2024 Sep 30, 2024

Copy link to clipboard

Copied

Exact same issue printing uni readings from Acrobat to my Brother printer, first page or nothing prints, have to export as jpeg - so frustrating 
 Screenshot 2024-10-01 at 3.57.46 PM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 21, 2024 Mar 21, 2024

Copy link to clipboard

Copied

Here are a few tricks that you can try:

1. Try to disable the protected mode in the adobe.

2. Check all the cables connected.

3. Update the software to it's latest version.

4. Restart your printer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

I am having the same issue, but I have a workaround (albeit annoying). It appears to be with files that were originally created from some other type of software. For example, our pest control company sends us two pdf files each month. One file is the invoice, the other file is a copy of the service report with my signature. The invoice prints no problem, however the service report is a paperless document that I sign digitally on a tablet each time they come. This document will not print from the pdf file they send. I suspect that it may be caused by the document being condensed down to fit a normal print parameter, however even changing the print parameters will not allow it to print. Here's my workaround: Convert the pdf to a word document and then convert it back to a pdf from Word (yes it's annoying). You can print it from Word as well, we just require pdf file types when saving and attaching documents so I always convert it back. The pdf I create from Word prints with no issues. Hope this helps you and I hope they fix this soon!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Having same issues. The workaround trick worked by converting to word, but not ideal.  Any update on this repair? It just happened the last few months, so it must be an update issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Hi there,

 

Would you mind sharing the PDF file in question so we can check it at our end. Also collect and share the print logs https://helpx.adobe.com/acrobat/kb/collect-print-logs-for-acrobat.html for further investigation.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2024 Sep 03, 2024

Copy link to clipboard

Copied

Good afternoon, 

Any update on this yet? We have a PDF generated from our government that no matter what we cannot get to print. It doesn't give an error or any explanation it just refuses to print. My workaround is to open in Word and print from there but depending on the document the formatting doesn't always look correct. 

Would really appreciate if this had been updated...

Thank you! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2024 Aug 13, 2024

Copy link to clipboard

Copied

I had the same issue.

I set "Page Sizing & Handling" to FIT, and "Print in grayscale" - and then all of a sudden it would print.

Now, i can change the settings to anything, at it still seems to be willing to print - so a bit head-scratchy, but let me know if this works for you?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

thanks- I was having the same problem some pdf files printed with no issues and some didn't print. Changing to grayscale worked!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2024 Nov 21, 2024

Copy link to clipboard

Copied

LATEST

Hi, I'm having the same problem!!

Some PDFs, notably those created in Canva but not solely, just won't print. Whereas some PDFs are fine. 

It's not a size thing because if i convert the PDF to a jpeg which is larger in size it prints fine. 

Any other suggestions (I've done all of the standard things, checked drivers, updated everything, removed then added printer etc..)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines