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Unable to print some PDF's from adobe, but other programs work fine.

New Here ,
Mar 17, 2024 Mar 17, 2024

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Hi All,

 

Have a bit of a weid one, I have experineced this multiple times with different printers, (All Fuji tho). I try print a PDF from Adobe Acrobat and it will fail at the printer. The most recent error I have gotten on the printer is Error (016-799) where looking up the code it tells me "The specified print parameter is abnormal"

The odd part is if I take the same file and print from chrome or edge it will print just fine. No printer settings have been changed.
This makes me belive that something in Acrobat is being added that the printer can not handel, but it doesnt happen to all jobs.


Any ideas?

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @Tim36138400sdl2 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Please check for any pending/missing updates for the printer driver and firmaware and try upating it. You may also try to remove the printer driver from the computer, reboot the machine and reinstall it from the manufacturers website and see if that helps.

Also go through the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and check.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
Mar 18, 2024 Mar 18, 2024

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Its only some PDF files most work fine.

The files have always been on the device, not on a network share

Print drivers are updated. And I have tried reinstalling the printer.

I have checked and we are on the latest adobe verstion.

 

ITs weird as its not all PDFs and the PDFs that dont print in adobe print fine in other programs.

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi there

 

We are sorry to hear that.

 

Would you mind sharing the PDF file in question, so we can check it at our end?

 

~Amal

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New Here ,
Mar 20, 2024 Mar 20, 2024

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Hi unfortunaly the document we are having issues with currently has Sensitive information so we are unable to pass it on. Was hoping this would be a more common issue, but clearly not.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Here are a few tricks that you can try:

1. Try to disable the protected mode in the adobe.

2. Check all the cables connected.

3. Update the software to it's latest version.

4. Restart your printer.

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