Unable to print some PDF's from adobe, but other programs work fine.

[Tim36138400sdl2]

Hi All,

Have a bit of a weid one, I have experineced this multiple times with different printers, (All Fuji tho). I try print a PDF from Adobe Acrobat and it will fail at the printer. The most recent error I have gotten on the printer is Error (016-799) where looking up the code it tells me "The specified print parameter is abnormal"

The odd part is if I take the same file and print from chrome or edge it will print just fine. No printer settings have been changed.
This makes me belive that something in Acrobat is being added that the printer can not handel, but it doesnt happen to all jobs.

Any ideas?

[NudeCruzer]

To get the option to save as a PDF, I have to click "System Dialog box" at the bottom of the thunderbird print Dialog box. 

[AnandSri · Accepted solution]

Hello!

You're absolutely right—Thunderbird's print dialog defaults to its own interface, which doesn't always expose all system-level print options. To access the full range of printer features (including "Save as PDF"), you need to:

1. Open the print dialog in Thunderbird.
2. Scroll to the bottom and click "Print using the system dialog…".
3. In the system dialog that appears, you’ll find the “PDF” button in the lower-left corner (on macOS).

If it is specific to one PDF, is it possible to share the file with us for testing? Try with other PDF, and if it is printing file, you might have to recreate the PDF from the source using the Acrobat PDFMaker engine.

Thanks,

Anand Sri.