Unable to sign in adobe reader

[evah14485338]

Hello

I have been able to sign in adobe reader until my last attempt.

The option comes up to sign however when I click on the pen it doesn't give me the option to sign nor provide the signature that I already had in the system.

I did recently do a clear out of space so may have deleted a file

I also upgraded to Mojave so not sure if that might have effected it

Really need the sign function!

Thanks

[AkanchhaS · Accepted solution]

Hey Evah,

Sorry to hear about the trouble.

Looking at the description given above, it seems you have got all the other features functioning correctly except the Sign? Have you started experiencing this issue immediately after updating OS?

• Reboot your computer
• Open a different pdf and try to add signature. Does it work?
• Check if you have got Adobe Reader up to date or not. Open Reader>Help>Check for update
• If you have got it right, and its still not working. Then use cleaner tool and remove Adobe Reader DC- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it through  Adobe Acrobat Reader DC Install for all versions

let us know if you still haven't got the Sign feature back.

Thanks,

Akanchha

[ritat32897778]

I am having as similar issue, apart from re-install, I have followed all instructions above and issue is still happening in Adobe Reader 19.12.20034.328841 (after update and reboot) on Windows 7 (Windows 6.1 build 7601 SP1).

All seems to work well I can see the certificate feature, open it, select certificate, continue, but clicking on the Sign blue button has no effect... no error, not crash, just don't do anything... it is like clicking on grey button...

[AnandSri]

Hello Ritat,

I am sorry for the trouble you had, would it be possible to post a screenshot of the windows you get on which the blue Sign button has no effect? To post a screenshot, please take help from the article How to share screenshot

Are you experiencing this with all the PDF files or is it with one specific PDF file?

We're here to help, just need more info.

Thanks,

Anand Sri.

[ritat32897778]

I tried to create a new certificate and it worked. So it looks like somehow the previous certificate can no longer be handled by Acrobat Reader to Sign pdf files for some unknown reason despite being fully valid one... It is strange though that no error message appears...