Unable to use Acrobat Reader as prompt to upgrade!

[Caroline25964732deu5]

I have been using Acrobat Reader, every time I open a PDF a Adobe pop message appears asking me to upgrade or try Acrobat DC. When I close this pop up box Acrobat Reader closes and I am unable to read or save the PDF. I went to re-install the latest version but it appears I already have the latest version. 

Any suggestions as I am unable to read PDFs at all!!!

[S. S · Accepted solution]

Hi @Caroline25964732deu5,

Hope you are doing well. Sorry for the trouble.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct linkAdobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android and see if that works for you.

Let me know if this helps.

-Souvik.