Caroline25964732deu5

Participant

Answered

Unable to use Acrobat Reader as prompt to upgrade!

Forum|Forum|3 years ago
September 5, 2022
1 reply
2865 views

I have been using Acrobat Reader, every time I open a PDF a Adobe pop message appears asking me to upgrade or try Acrobat DC. When I close this pop up box Acrobat Reader closes and I am unable to read or save the PDF. I went to re-install the latest version but it appears I already have the latest version.

Any suggestions as I am unable to read PDFs at all!!!

General troubleshooting

Correct answer S_S

Hi @Caroline25964732deu5,

Hope you are doing well. Sorry for the trouble.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct linkAdobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android and see if that works for you.

Let me know if this helps.

-Souvik.

Community Manager

Correct answer

Community Manager

Hi @Caroline25964732deu5,

Hope you are doing well. Sorry for the trouble.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct linkAdobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android and see if that works for you.

Let me know if this helps.

-Souvik.

Mikaela22965827e764

Participant

Is this fix still valid with the most current version of Reader? Windows 10 - 11 • English • Version 25.001.20467

Community Manager

Community Manager

Hi @Mikaela22965827e764,

Hope you are doing well. Thanks for writing in!

The link is pretty much valid, and you can download the latest version of Acrobat Reader from there.

Do let us know if it doesn't and we can troubleshoot further.

Regards,
Souvik.