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A
Anonymous
May 2, 2016
Answered

Unable to View PDF's Other Than Full Screen Mac

  • May 2, 2016
  • 5 replies
  • 14151 views

This has been driving me absolutely nuts lately and I've tried everything I can think of to resolve the issue.

Using Adobe Reader DC, it stopped allowing me to open documents unless I choose the full-screen view option.  I do not ever see the normal screen that has "Home" and "Tools" in the top left corner.  It seems like I have the same symptoms as in this post:  Creative Cloud Acrobat on Mac will Not open documents which wasn't truly resolved.

I have tried the following to fix the issue:

1.  Restarting the computer

2.  Running updates on Acrobat Reader

3.  Dragging Reader from Applications to Trash and then re-downloading and re-installing.

4.  Manually comparing Adobe Reader preferences with a fresh install of OSx El Capitan and Adobe Reader DC

5.  Attempts to remove every trace of Acrobat Reader DC have not been successful.  (followed the steps in this script to remove everything manually)

The issue even persisted after moving to a new Mac and using a Time Machine backup to set it back up.  Here's the kicker though, I ran the Time Machine backup after "uninstalling" Reader, so there are obviously configuration files getting left behind that haven't been removed.  I can't afford to setup a new user account because I have literally thousands of PDF's that I'd have to migrate over to a new user account AND, what if I accidentally migrate over the configuration file that is wrecking the install?

Is there some kind of list that shows EVERY FILE that is created when Acrobat Reader DC is installed so that I can remove all traces and try again or can Mac users get an official uninstaller like they have for Windows Users?

This topic has been closed for replies.
Correct answer AshuMittal9644438

Just an update, as of 5/10/2016, this issue is still unresolved.  I will comment if this issue is ever resolved.  Until that happens, consider this issue unresolved and Adobe's software/support undependable. 


Hi Bryant,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

5 replies

Groupe BOUDA
Groupe BOUDA
Participant
January 5, 2019

Wow thanks... working!

    royj37695552
    royj37695552
    Participant
    May 13, 2018

    perfect,  working fine

      maggiee89730216
      maggiee89730216
      Participant
      February 26, 2018

      Thank you so much! This resolved my problem.

        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438
        Adobe Employee
        February 27, 2018

        That's great!

        -ashu

        C
        colinn26338793
        Participant
        December 19, 2017

        This solved my problem!!!

          Y
          YatharthS
          Participating Frequently
          May 4, 2016

          Hi birwin88

          Please uninstall the program & check by reinstalling the program in different user account with Admin Rights to replicate the issue .

          Regards,

          Yatharth

          A
          Anonymous
          May 4, 2016

          Hi YatharthS​

          Please let me know how that resolves the problem for the user account that is having the issue?  Recreating the user and migrating the user data is not possible due to the amount of data already associated with the user account having the problem.

          There needs to be a true resolution to this issue in the form of a complete uninstaller.  

          AshuMittal9644438
          Adobe Employee
          AshuMittal9644438Correct answer
          Adobe Employee
          June 23, 2016

          Just an update, as of 5/10/2016, this issue is still unresolved.  I will comment if this issue is ever resolved.  Until that happens, consider this issue unresolved and Adobe's software/support undependable. 


          Hi Bryant,

          Can you please try this:

          Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

          Also let us know if you are on a dual monitor system?

          Thanks,

          -ashu

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