Update errors with Acrobat Reader; have to uninstall to update

[J36051553gwtd]

Ever since the previous update (likely 23.008.20533), I can't update Acrobat Reader.

When I try to perform updates, I get this error that says "An error occurred; Please check for updates again later. Error: 130200"

This is after I completely uninstalled Acrobat Reader and even turned off my antivirus.  I note that I appear to currently have the latest version.

The solutions in the below threads are not sustainable. Am I doomed to have to uninstall and start over every time I want the latest version with latest security updates?

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-x-update-error-130200/m-p/8704629#:...

https://answers.microsoft.com/en-us/windows/forum/all/adobe-acrobat-reader-update/e48788b1-b03c-4f76...

[Amal.]

Hi @J36051553gwtd 

Hope you are doing well and thanks for reaching out.

Please try to download the patch manually from the link : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2024qfe.... and see if that works.

Let us know how it goes.

~Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[J36051553gwtd]

That links to version 23.008.20555 Optional update, Feb 23, 2024, which I already have, as evidenced in the screen capture.

I instead found that there is an update dated today, 24.001.20604 Planned update, Mar 13, 2024

The manual update worked.  This does not answer the question how to deal with this in a less manual way, without having to bookmark the devnet site.

I also have gotten a second error repeatedly, attached. This suggests there is an issue on the server side.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[J. M. S.]

I am getting update errors with the latest version of acrobat reader under macOS. Error 1041

[Amal.]

Hi there

Please check your connection with Adobe server and try to reset the host files manually as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that works.

~Amal

[J. M. S.]

When I open this link

https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png

I only get an error message.

I tried to manually reset the hosts file, but it didn't change anything.

Checking for updates always worked in the previous versions of Acrobat Reader and it still works with Acrobat Pro, it just doesn't work with the Acrobat Reader 2023.008.20225 anymore

[Amal. · Accepted solution]

Hi there,

We are sorry to hear that, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link: https://get.adobe.com/reader/enterprise/ and see if that helps.

~Amal

[J. M. S.]

I already did that and now it works again.

But since I had the same problem on my computer at work and at my computer at home, I guess that the reason why I couldn't update anymore was the app version or the adobe servers.

[Amal.]

Hi there

We are glad to hear that the issue got fixed. Feel free to contact us if you require any assistance in the future.

~Amal