Updated Adobe Reader now GotoMyPC Cannot Print anymore

New Here ,
Sep 29, 2021 Sep 29, 2021

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*Note* I accidentally posted this topic under the wrong account, please reply to this one.*

 

After updating to Adobe Reader 21.007.20091 (unfortunately I don't know the previous version) gotomypc can no longer print PDFs from Adobe but they still print fine from Edge. What could be the cause of this? I opened a ticket with Gotomypc but they said it is an Adobe issue. One funny thing I noticed is only when gotomypc is selected the size says 8.5x11 but under there is says 8.67x11.14. it worked fine before the update, I don't know if it always said that for the size or not.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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After updating to Adobe Reader 21.007.20091 (unfortunately I don't know the previous version) gotomypc can no longer print PDFs from Adobe but they still print fine from Edge. What could be the cause of this? I opened a ticket with Gotomypc but they said it is an Adobe issue. One funny thing I noticed is only when gotomypc is selected the size says 8.5x11 but under there is says 8.67x11.14. it worked fine before the update, I don't know if it always said that for the size or not.

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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Did you try uninstalling GoToMyPC and deleting the GoToMyPC printer?  I'm curious if that would help since I ran into this on another computer but didn't find this post until after working on it for a bit.

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Yes we worked with gotomypc support for a long time but they said it was not their issue.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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I have the same exact issue. Are there any updates on this?

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