Vertical Wheel Scroll Speed in Acrobat Reader DC

[JamesBond0007]

Hello,

Is it possible to change vertical scrolling speed in Acrobat Reader DC?

My default mouse wheel scroll speed is 3 lines per click and in all the other apps is very adequate. In Reader it does scroll like one third of the line and I need so scroll a lot to get one paragraph down. Makes the Reader very difficult to use.

This is happening on the 4K monitor and 200% windows scaling. W10, i7 8th gen. Read and tried a number of published articles - like making default continuous scrolling does not help.

Will highly appreciate any suggestions - thank you!

[cannabiscoop]

Edit>Preferences (Control + K)>Accessability>Override Page Display>Always Use Page Layout Style>Single Page Continuous

[swevrywhere]

I was hoping your suggestion would change the scroll speed, but it doesn't. What does your recommendation do? 

[Dustinthewind27]

For what it's worth, the solution for me was different from what was described in the above "correct" answer. I'm using Adobe Acrobat Reader DC (20.009.20063) on a Windows OS, by the way. Here is what worked for me:

1). Preferences (Ctrl + k) > Page Display > Page Layout (Dropdown Menu) > Single Page Continuous

2). View > Page Display > Enable Scrolling

[AmelioRate]

The View > Page Display > Enable Scrolling fixed the scrolling speed for me. Thanks! (macOS Catalina)

[Petr V.]

The View > Page Display > Enable Scrolling improved the scrolling speed for me too. Thanks!

Using 4K monitor on laptop and a secondary 4K monitor, latest Reader (2020.013.20064) on Windows 10.

Note that selecting Enable Srolling disables the Single Page View, and vice versa.  Got the same behaviour with two different mice, as well as with the laptop's touch pad.

It would be desirable to be able to set the scrolling speed preferrence within the Adobe Acrobat Reader DC, since it is still much slower than in other programs.  Or add an accelerator key, such as pressing Shift together with turning the scroll wheel to speed up the scrolling.

[Petr V.]

Further to above, noticed that if Edit > Preferences > Page Display > Default Layout and Zoom is set to Single Page, then any newly opened document will NOT have the Enable Scrolling set.  Change this to setting to Single Page Continuous, for Enable Scrolling to remain the default once selected.

[ThinkPad Lass]

That works just fine.

[Meenakshi Negi]

Hi All,

Thank you for reporting this issue.

We see that this has been an ongoing issue and long-tailed.

We have tried to replicate this issue on our end. However, the issue cannot be reproduced in-house. That is why we need a few details for further investigation on this. It would be helpful if you can share the following information:

- Please share any sample PDF on which the issue can be reproduced.

- If possible, share the screen recording of the issue occurring on your end.

- Application (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and OS version used on the machine.

- If you are using the Windows machine, please collect the Process Monitor logs. Download the Process monitor tool from this link: https://labs.adobe.com/downloads/acrobatmonitor.html on your machine and run it. Then reproduce the issue and save the logs. Share the logs with us.

We will be waiting for your response.

Regards,

Meenakshi

[Robert5C4C]

If you have an issue that is years old and causing customers to actually leave your product "not being reproducible in house" is an insufficient response. It actually brings to light a whole new internal issue with this product. 

Listen to your customers the scrolling in the program is broken. 

[Petr V.]

Hello MeenakshiNegi,

See my feedback above, reply to Dustinthewind27 today.  Tried to download the Adobe Process Monitor tool using the like above, but got:

Not Found
The requested URL /downloads/acrobatmonitor.html on was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Feel free to contact me for further information,

Regards,

Petr V.

[Henk0101]

Please find screen recording attached.

macOS Big Sur: Version 11.2.1

Seems like this issue is persistent on both macOS and Windows and has been left unaddressed for way too long. The macOS version of Foxit is watered-down, but I'll be looking into alternatives as this is affecting my research productivity.

[wvp]

Here's another screen recording showing the difference between Safari and Acrobat (latest version). Scrolling with the wheel on my MX Master 3 mouse goes too fast... compared to every other program, which is annoying and reason enought not to use Adobe Pro DC for reading.

[Pierre5C7A]

This is unbelievable, I initially though this would be a small bug that only we had internally (Uni). But I'm actually rather surpised to see that many people having the same issue, and most of all, for so long. This really shows that this issue isn't taken seriously into account on Adobe's side.

Maybe showing them how many people are impacted will help them finding the manpower to solve this issue. Because I also do have this problem, it's boring, and I'm happy I don't need to personnaly pay for Acrobat pro.

I'm conscious that the Adobe guys reading our comments over here don't have the power to do anything else than signalling the issue. But please, do something.

[FlavorD]

Hey, I just got reminded of things like Foxit Reader. Goodbye, AR. Your lying support team made me switch products. "Can't replicate the problem." What a joke.

[asafm]

Hi,

I'm having the same issue, that makes Acrobat Reader basically impossible to use with my Logitech MX master 3 mouse.

The settings on system preferences and logitech options app are set to the slowest scrolling speed possible but still every scroll using the mouse wheel is set to about 5 lines down.

That is really frustrating, is there any preference option to change the scrolling speed inside Acrobat Reader?

Thanks

[FlavorD]

If you read through the thread, you see that adobe has been unresponsive and uncaring. The solution is to use another product like Foxit.

[Servet]

MX master 3 user here,

I thought it's about my mouse and digged all possible settings in logitech options app and no, same with other mouse I tried and then I found other people still complaining about this little "bug" since years. I actually found an old thread from decade ago.

[PGleeson]

MX Master 2S / MAC OS BigSur user here.

I stopped using Adobe Acrobat for this reason, and have tried to come back assumning this would be fixed.

I now have the same problem that I have had for many years on different computers.

Scrolling skips like 50 lines at a time! How can thisbe fixed?

And I cannot beleive that the Adobe team "have tried replicating the issue in-house, but the issue is not reproducible"!!!!

Good grief.

Frustrated.

[Julian22876164334b]

It's 2022 and the same issue hasn't been resolved on MacOS (currently on Monterey 12.1).

Disappointing.

[KC5771]

Wow...makes me wonder if anyone at Adobe is actually reading these forums.  

[KC5771]

If Adobe tried replicating the issue they most likely failed because they didn't use a file long enough with multiple pages (I would say start with 40 or more pgs). 

[reijnv67069843]

Exactly, same problem here on MBP (Retina, 13-inch, Mid 2014) with MacOS Big Sur (11.6.4), Acrobat Pro (Architecture: x86_64, Processor: Intel, Build: 21.11.20039.0, AGM: 4.30.115, CoolType: 6.0.3, JP2K: 2.0.4.50016) and MS Master 3 for Mac (scrolling speed 50%). Problem increases strongly with document length, being really annoying from ≥10 pages and unworkable from around ≥ 30 pages.

Lowering scrolling speed slightly decreases the problem, but it is no real solution.

Looks like scrolling input from my mouse is based on relative distance compared to total document length instead of absolute distance of x lines.

Weird thing is that scrolling with MBP's touchpad does not shows the same problem. Explanation from JoshNoe on Sep 30, 2019 (https://community.adobe.com/t5/acrobat-reader-discussions/scrolling-too-fast-on-adobe-acrobat-pro-dc...) that high-res mouse input is interpreted incorrectly sounds plausible.

[hpycndl]

I am using Logitech MX Anywhere 2S and am still facing this issue on the latest version of Adobe Reader on macOS 12.4

[crazyang]

Did you use the Logitech Options? After I uninstalled the software, this bug disappeared. So I think this is a bug from Logitech.

[hpycndl]

At first, I was skeptical if this would work. 
But then I tried. I uninstalled both Logi Options and Logi Bolt applications. 
Voila, my scrolling problem is fixed. 

One would think the official application provided by Logitech should really be the best. 
No. I was dead wrong in this case. 

Thank you very much.
PS: Now, the only minor issue I have is I cannot use middle mouse button gestures to open launchpad, show expose and show desktop. These actions were configured in logi options. But, I would sacrifice those for a reliable scrolling across all applications.