White Box When Emailing & Sharing

Report · Nov 30, 2021

Hey All,

I have a user that is using Version 2021.007.20099 of Adobe Acrobat Reader DC. When he tries to click the envalope icon or share icon he gets a white box and thats it.

Possibly, valuable information:

-Running Windows 10 Pro

-Ran the repair from Programs and Features

-Re-installed the application

-Tried the 'Uncheck online storage option'

-Tried to move the '*\Roaming\Adobe\Acrobat\[Version]' folder and relaunching the application

Nothing has worked. He can cave the files okay but I really need to get this to work. Thanks for any help.

-M4ndr4k3-

Report · Dec 01, 2021

Hi there

Hope you are doing well and sorry to hear that. As described you are getting the blank white box when emailing & sharing

As mentioned you already tried to turn of the option 'Show online storage' from the preferences with no luck. This issue is reported to our engineering team and they are working on it to find the fix. We would need some more information for a better understanding. Would you mind sharing the machine configuration, is it a desktop or any server-client type configuration?

We are here for help, just need more information

Regards

Amal

Report · Dec 01, 2021

Hello Amal,

I'm not sure what type of configuration you would be looking for.

It is a deskptop PC tat is domain joined. He just uses this program to review and sign documents.

To my knowledge there isn't anything else 'special' about the configuration.

Thank you for the response.

-M4ndr4k3-

Report · Dec 02, 2021

Hi there

Thanks for sharing the details. Please give some time to our engineering team to review.

We will share the update as soon as we will hear anything form them.

Regards

Amal

Report · Dec 03, 2021

Hi there

I have shared more details with you in private message please check.

Regards

Amal

Report · Dec 03, 2021

Applying that hotfix got it working again. Thank youf or the help.

-M4ndr4k3-

Report · Dec 06, 2021

Hello, also tried unchecking online storage and it worked for a while, but no more.
What hotfix did you apply and where to get it?

//Bjorn

Report · Dec 06, 2021

Hi there

I have shared more details with you in private message please check .

Regards

Amal

Report · Dec 06, 2021

Hello, can you please give the fix for this.

Report · Dec 06, 2021

Hi there

I have shared more details with you in private message please check .

Regards

Amal

Report · Dec 06, 2021

Hello,

Can you please share the fix for this? Might be best to just reply here so people can see it.

Report · Dec 07, 2021

We are also seeing this problem - could you share the fix please?

Report · Dec 07, 2021

Hi Duncan22128383owc5 and Daniel5CBE

I have shared the details in private message please check.

Regards

Amal

Report · Dec 07, 2021

Hey Amal, We are also experiencing the issue.

Is the Hotfix under NDA or is there some Legal Reason you cannot release the download link to the genral public????

It would help bythe look of it MANY people if you simply posted the link in a generally avaialbe area...

In any case. Can you please send me the Link to the hot fix as a number of my useres are affected by this.

Report · Dec 09, 2021

Hi Mmarshal & brada88637109

This fix is still under testing so its not availabel in general, i have share the fix in private message please check

Regards

Amal

Report · Dec 09, 2021

Also looking for this fix. I have a user that is unable to password protect important documents. Version 21.007.2009

Thanks

Report · Dec 10, 2021

Hi there

We are sorry to hear that. please start a new discussion thread as your issue is different from what is being discussed in this thread.

Regards

Amal

Report · Dec 13, 2021

Started a new topic here. Please help if you can. Thanks

https://community.adobe.com/t5/acrobat-reader-discussions/white-box-pop-up-when-trying-to-password-p...

Report · Dec 13, 2021

White box when trying to password protect a docume... - Adobe Support Community - 12585065 This is the correct link

Thanks

Report · Dec 07, 2021

Hi Amal,

Can you please share this fix? My users cannot use the email button and we've tried everything you suggest.

Thank you

Report · Dec 10, 2021

Hi there

Please check private message.

Regards

Amal

Report · Dec 01, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

Report · Jan 11, 2022

Hi there

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

White Box When Emailing & Sharing

1 Correct answer