Why can't I combine files anymore? With a paid plan that until June allowed me to do

[Cristiano D. Verdolin]

Perché non posso più combinare file !!!!

Con un piano a pagamento che fino a giugno mi consentiva di farlo ?

[try67]

What does it say when you attempt to do it?

[Bernd Alheit]

What happens when you combine files?

[Cristiano D. Verdolin]

L'estrazione dei file non è consentita.

- Avviso mai ricevuto

- Combinazione file sempre uguale a come la facevo prima 

[MeenakshiNegi]

Hi Cristiano!

Thank you for reaching out.

Could you please share the screenshot of the message you received?

Are you using the feature in the mobile application or desktop application?

Please share the Acrobat and OS versions in use.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

[Cristiano D. Verdolin]

This is what I understand from an attempt to combine 2 files. Procedure
that I have always used until June. If you don't solve it, I won't renew my
subscription. It is totally useless to me.

[MeenakshiNegi]

Would you mind sharing the information asked in the last message?

That will help us to replicate the behavior and investigate it further.

Thanks,

Meenakshi