why is Adobe trying to force me to buy Pro?

[Adrian291127765rrt]

I only need and have Acrobat Reader but everytime I open a PDF a pop up opens asking me if I want to:
a. start free trial and pay later or buy immediately

b. quit

I don't need or want the fancy paid package.

[Raven Lida]

If you do not want to use the paid version, you can click on the "Quit" option in the pop-up window to continue using the free version of Acrobat Reader.

If the pop-up window continues to appear every time you open a PDF, you may want to check your settings to ensure you have not accidentally enabled any notifications or promotions from Adobe. You can also try reinstalling Acrobat Reader to see if that resolves the issue.

[Adrian291127765rrt]

Clicking "Quit" closes Acrobat. So it's not possible to use it.

[Adrian291127765rrt]

I tried un-installing and re-installing but I'm still getting the same issue.

[cherith32124865f3nh]

CHOOSING QUIT MAKES IT CLOSE! I'm using the basic adobe installed on my work laptop opening a PDF asks me to pay! Choosing QUIT makes it close. 

[Lynne36230617fb40]

There is no Quit option in the pop-up window.  

[Anna35603399xal3]

There is. I'm having the same issue

[Marius36544213i5b4]

NO, NO, NO. I dont want Adobe to jump onto the screen. I cannot use my regular app to open a Word doc, because this irritating Adobe message. If I close the message, the document does not open. Just tell me how to get rid of the rubbish.

[Abambo]

NO, NO, NO. I dont want Adobe to jump onto the screen. I cannot use my regular app to open a Word doc, because this irritating Adobe message. If I close the message, the document does not open. Just tell me how to get rid of the rubbish.

By @Marius36544213i5b4

Please tell us your OS and version? Acrobat has nothing to do with Word, except that when you have Acrobat or Acrobat Pro, there are macros that get installed with Word.

Did you once install the trial version of Acrobat?

Uninstall Acrobat Reader, run AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), download Acrobat reader again and install the latest version.

Let us know if that helps.

[Shelley389850434owt]

I have come to the conclusion that everyone including software manufacturers, are going to keep harrassing you to upgrade to things you don't need. Everyone wants a subscription. It's part of everyday life now. Being constantly harrassed. It sucks big time. Look at your TV; 20 ads between shows & more ads flashing at you WHILE you are watching your show. It's a plague. There's no way out.

[allied-resources123]

This is obviously a know issue. Adobe either needs to:

• Fix it, so it stops requesting pro-trial sign-up and quitting the program when pro-trial sign-up is completed; or
• Stop advertising Adobe Acrobat Reader as a free software program.

There are plenty of suitable Acrobat Reader alternatives, but Adobe is not doing its reputation any favours by operating like this.

[allied-resources123]

Shouldn't comment when I'm listening to the cricket! But, it "is obviously a known issue" and "when pro-trial sign-up is not completed".

[Dean_Utian]

I'd sugegst that you log into Adobe account, as you did to get into this forum. Then click on your icon in the top right and choose Adobe Account. Then click on Plans and payment < Plans from the top. See if any you have anything listed there. Report of you see anything. This is just to check if some plan was initiated and so Adobe is trying to get you to continue.

[Adrian291127765rrt]

Checked but no plans and no invoices, nothing.

[Dean_Utian]

To confirm, you don't have any other Adobe software installed on trial?

[Anna35603399xal3]

I'm having the same issue and no, I have digital editions as the only other thing and it's not on any trial or plan.

[Madeliene34580621pkkb]

I am experiencing this same issue on my Samsung a53 mobile device. If I download a pdf it take me to the subscription offer with no 'not now' option and if I close the offer, adobe closes completely. Have uninstalled and reinstalled the app, tried signed in and signed out and same issue occurs. Seem like a scam to force us in to subscription? 

[valerie33083416jo6v]

I called Adobe for help and they walked me through a fix. In fact, my
laptop was taken over for a while. Maybe try that. Its most annoying.
VAS
*It is better to 'die' on your feet than to 'live' on your knees**. -
Emiliano Zapata*
*Nemo me impune lacessit* ( No one attacks me with impunity)-motto from the
Scottish Thistle

[japneet37732905ekfg]

Exactly any solution having this problem now. Looks like it was never solved?

[Dylan378346257rxw]

Im having the same problem. Did you fix yours?

[Nicole22144697nbcp]

Read the whole thread for solutions. I was having exactly the same issue and it is now resolved. Apparently, Adobe will sometimes 'upgrade' your product (without your permission) to a free trial of a paid product. Eventually, this product is going to prompt you to pay. The only way to avoid this is to remove everything Adobe from your computer and download the 32-BIT reader from the link provided in my other post. This is the only reader that won't be auto-upgraded in the background.

[Kathryn385342757f98]

Just came here to say that I too was having this very, very furstrating problem on my work computer, and I fixed it with a combination of uninstalling all Acrobat products, then running AcroCleaner like the user "Abambo" suggested above, and then installing the 32-bit version of Reader specifically. Finally no sign in prompt, no upgrade prompt. Thank you everyone. 

[Dean_Utian]

Could you post a screenshot of the Acrobat open with the popup message? That may help us identify something to help resolve this.

[Connie291966521krm]

Mine is doing the same.

[Dean_Utian]

@Connie291966521krm - Do you have any other Adobe products installed? Can you share a screenshot of what happens when you open Adobe Acrobat Reader?