Why is the PDF document blank after transferring to another computer?

[garrettb2491087]

I have used the cleaner tool, and installed Adobe Reader DC fresh on two Windows 10 machines: one is Home edition, and one is Professional edition.

I can create a pdf through printing to pdf, or exporting, etc. on the Pro machine. I save it to a filesharing drive which is a separate server apart from the Pro machine.

On the Home machine, I login to the filesharing drive, and attempt to open it. Or, I download it and attempt to open it.

It's blank. Nothing. No text, no graphics. No message. But it opens fine.

I have turned off security features in Adobe Reader and it makes no difference.

However, it does not do this if I save from Home, and then read it from Pro. Then it seems to work fine.

Also, if I save it in Pro, and then move it to a different folder, I can't read it in Pro.

There is something happening when I move the file, I guess. Please advise.

[Bernd Alheit]

Acrobat Reader can't create PDF files. How do you create the files?

[garrettb2491087]

"I can create a pdf through printing to pdf, or exporting, etc."

[try67]

Yes, but these methods are not related to Adobe Reader. You should report this issue to the developers of the software you're using to create the file.

[garrettb2491087]

They are also not the problem.

I clearly point out I can read those files fine. When I don't know the root of the problem, I don't know what to ask.

For example, is Reader rejecting the file or not opening it based on security settings in Reader? Settings I'm not aware of?

[try67]

If it were you would have gotten a notification about it.

Something to try: Go to Edit (or the Reader menu if you're on a Mac) - Preferences - Page Display and tick "Show large images".

[garrettb2491087]

Thank you for the idea. I found the option and it is already enabled.

[garrettb2491087 · Accepted solution]

Figured it out. The file transfer program being used is WinSCP. When downloading or transferring, it will display fine when transfer settings are set to "binary" on WinSCP.

File was getting corrupted as WinSCP was converting to a text file.

Edit: for those following later,  select "Automatic" for the setting in WinSCP as binary is geared toward non-text.