Abonnement Premium modification de texte

Report · Jun 10, 2023

J'ai un abonnement Premium et je n'arrive pas à modifier le texte. Il me demande de gérer l'abonnement. Cependant lorsque je vérifie l'abonnement c'est dit que j'ai la modification de texte.
Comment résoudre le problème c'est urgent :double_exclamation_mark:

merci

Report · Jun 10, 2023

if you have a subscription via one of the mobile app stores, you'll probably need to contact the app store.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Jun 20, 2023

Hi @Btissam304147327dbc,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.