！！access denied！

[王学奇]

i have trouble in logging in acrobat reader on my android device. it says access denied. please help!

[Meenakshi Negi]

Hi 王学奇,

Could you please share the screenshot of the error message you get.

Please make sure that you are using the correct ID and password.

Have you tried to login on desktop application? Check if you can login with your Adobe ID there.

Let us know how it goes.

Regards,

Meenakshi

[王学奇]

i can log on the same account on my pc for sure! its just said access denied.

[Meenakshi Negi]

Hi 王学奇,

Could you please try once to logout from both the system and mobile device.

Then try to login on your mobile application first. Check if you can login.

Make sure that you enter your Adobe ID and password correctly.

Let us know how it goes.

Regards,

Meenakshi

[王学奇]

still "access denied

"

[KhanMehwish]

Hello,

We sent you a private message to share the username with which you are trying to sign in to your account. Please share your details so that we can triage the issue.

Thanks,

Adobe Acrobat Team