Accidental Subscription – Refund Request

[realistic_Whisper2468]

Hello, I’m a university freshman.

At the end of March, I accidentally subscribed to the Acrobat Reader app while trying to view a PDF file.
I was very surprised and immediately deleted the app. I haven’t used it at all — I only reinstalled it today to check for a refund option, and opened it for the first time.

At the time of the subscription, there was no money in my bank account, so the payment was not processed.
It remained in a pending state for about two months, and just a few days ago, as soon as money was deposited into my account, ₩93,000 was automatically withdrawn.

I have never used the app, and the subscription was clearly an unintentional mistake.
As a college student, this amount has a significant impact on my living expenses.

I initially applied for a refund but was declined. I also submitted a second request to Apple, but unfortunately, it was denied again.

If possible, could you kindly review this situation once more?
Your help would mean a great deal to me.

Thank you very much.

Hope you’re doing well!

[S. S]

Hi @realistic_Whisper2468,

Hope you are doing well. Sorry to hear about your experience.

I checked your account registered with the community and saw that the subscription is still active on your account.

Since you subscribed through Apple and did not cancel the subscription, but rather uninstalled the application, the entitlement remained active in the background.

Also, since the billing was done through Apple, they hold on to the payment process, and once funds are available, they debit the amount due.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3ZAHAdF)

Also, to start with the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/455uc5b)

Hope this clarifies your question.

Regards,
Souvik.