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Acrobat cannot open file from Dropbox app (iOS)

Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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The recent updates seem to have created an issue with opening pdf files directly from Dropbox, even with repeated tries (previously two tries usually open up the file). The adobe app shows the error below and then hangs on a loading graphic. Restarting the phone and reinstalling the acrobat app did not resolve the issue. 

2D40286A-DE90-49E7-B37A-58A3AFD615E8.jpeg

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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hi Leshui5C66,

 

Thank you for reporting this issue and we're sorry for any inconvenience.

We are actively investigating the cause of the problem and trying to find a fix as soon as possible.

 

Thank you for your patience

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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hi Leshui5C66,

 

May I suggest an alternative to access the Dropbox files while we are working on the fix,

 

- If you already link your Dropbox account within Acrobat, tap the "Files" tab in the bottom bar and go to the "Locations" panel and select your Dropbox account. You should be able to access your Dropbox files.  

 

- If you haven't linked your Dropbox account within Acrobat, please do the followings,

1. Go to Home screen, there should be an "Inline" connector as below

IMG_2916.jpg'

or 

Tap the "Files" tab in the bottom bar, the "Dropbox" connector should appear as below,

IMG_2917.jpg

2. Tap on the Dropbox icon and continue to sign in with your Dropbox account and allow Acrobat to access your Dropbox files

3. After connection is succesful, it should be automatically in your Dropbox file list. If not, please tap the "Files" tab in the bottom bar and choose Dropbox in the "Locations" panel and you should be able to access your Dropbox files.

 

Hope this helps

 

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Is there a fix yet

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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hi Adam248950466hp4,

The issue is still under investigation.

Thank you for your patience.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Kool

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Community Beginner ,
Jun 20, 2022 Jun 20, 2022

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Yes , can follow the instructions and open it .but i have so many files inside, cannot search it .can fix the problem that connect and open with Dropbox??

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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hi Leshui5C66, Adam248950466hp4, and fit24856358nj5q,

We are currently working on the fix.

Thank you for your patience.

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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It is great to hear that the issue is under your radar. Thanks!

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Same problem after recent update.

Acrobat version 22.06.00 (20220614.115655)

iPad Air 4th Gen OS 15.5

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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The version updated but  still cannot connect and open the file from Dropbox, when can fix it ?

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New Here ,
Jul 17, 2022 Jul 17, 2022

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i have the same problem. the workaround is not great because my dropbox files are much easier to find by searching than by navigating the file structure. since prior to to being unable to open the files at all (and now using the workaround), it also sometimes disconnects and instead of saving changes (highlights mostly) in dropbox, it saves many conflicted copies on the ipad ... hopefully the new fix comes soon and fixes all these related dropbox connection  issues

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Yes, still waiting.

+ unable to delete recent files selectively 

Additionally, the start up time is increasing, as are many operations.

Is response time proportional to the number of recent files listed ?

I am reluctant to ‘clear all recent files’ as many are still required for quick access. 

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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hi all,

The Acrobat Reader 22.07.00 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

Thank you all for the patience.

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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It is now working as expected after update. Thank you for the notice. 

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi Leshui5C66,
Thank you for your confirmation and good to hear that it is working for you now.
Best Regards,

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Many thanks for the update; so far so good.

Nice to have the individual remove from recent feature restored.

The selective, multiple remove from recent is a useful addition, but the symbol is like a 'no entry' sign, which could be mistaken as a hazardous operation.

Similarly the multiple delete function (waste bin) may be useful to some people, but being too close to the remove recent button care in use is required.

The app would benefit from a “I wish I had not done that” button, 'undo delete', 'restore recent deleted', etc.

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New Here ,
Dec 14, 2022 Dec 14, 2022

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I'm also having some strange issues with Acrobat and Dropbox on iPad.

 

I have the Adobe/Dropbox integration set up, but the files that appear in Acrobat are inconsistent. Some files don't show up at all, others show up as duplicates, and sometimes files open the incorrect file when clicked. We also get seemingly random conflicting changes issues.

 

Here's an example of the issue in Acrobat (note that, in Dropbox, there is only one file for Xintong). When I open the file, it incorrectly opens Ivana's file, then displays Ivana's file as a duplicate — notice that Ivana's file is displaying in the "X" section.

 

Screenshot 2022-12-14 at 4.03.36 PM.jpegScreenshot 2022-12-14 at 4.05.30 PM.jpeg

If I open a file directly from Dropbox into Acrobat, it will work, but will usually display this kind of strange behavior.

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