Acrobat not recognizing active subscription

Report · Oct 19, 2021

I have been going thru this discussion board for a while now searching for my issue and have found many posts about it, but the same general answer. I have been using acrobat on my new iPad Pro running the most up to date software since April. Suddenly, last week the app changed and now says that I do not have an active subscription. I logged out and logged back in using Apple ID as I did when i first downloaded the app. The app says that I do not have an active subscription. I click to make a new subscription, and the app says that I have an active subscription. When I go to "restore Purchases" It pops up with an error message. I have deleted the app and re downloaded it, everything is up to date. I have restarted the iPad. I only make in app purchases thru the App Store so I can track these kinds of things. I know that I have purchased this and it is linked thru my Apple ID which is linked to this address.

Report · Oct 25, 2021

Hi @defaultaanygeylw60m ,

Sorry to know you are facing this issue.

We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

We will be waiting for your response.

Regards

Ria