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Acrobat premium is not working

New Here ,
Feb 29, 2024 Feb 29, 2024

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Hello, 

 

Recently I purchased a yearly subscription for Acbrobat Premium. In my Apple ID is says I have an active subscription until January 2025, but I can't use my Premium. I've tried logging in/out on Apple ID, with the actual email, restoring the purchase. It keeps saying there is a active subscription but I have to log in on the other account. This does not work. 
Turning phone off and then logging in also doesn't work. 
I really need the Premium, is there any way my subscription can be restored as I am not sure what else to do to get it to work. 

Hope to hear from you soon!

 

Kind regards,

 

Stefani 

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi @Stefani357935335bhj,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

From the screenshots, it looks like an issue where you are using a Masked ID for Apple. 

In iOS, Apple allows you to mask your primary email address to keep the email hidden. 

 

In such scenarios, I suggest reaching out to Apple's customer support for a better assessment of the situation and a fix.

 

Hope this helps.


-Souvik

 

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