Acrobat premium is not working

[Stefani357935335bhj]

Hello, 

Recently I purchased a yearly subscription for Acbrobat Premium. In my Apple ID is says I have an active subscription until January 2025, but I can't use my Premium. I've tried logging in/out on Apple ID, with the actual email, restoring the purchase. It keeps saying there is a active subscription but I have to log in on the other account. This does not work. 
Turning phone off and then logging in also doesn't work. 
I really need the Premium, is there any way my subscription can be restored as I am not sure what else to do to get it to work. 

Hope to hear from you soon!

Kind regards,

Stefani 

 

 

[S. S]

Hi @Stefani357935335bhj,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

From the screenshots, it looks like an issue where you are using a Masked ID for Apple. 

In iOS, Apple allows you to mask your primary email address to keep the email hidden. 

In such scenarios, I suggest reaching out to Apple's customer support for a better assessment of the situation and a fix.

Hope this helps.

-Souvik

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