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Sue25884668c1fw
Participating Frequently
August 30, 2022
Answered

Acrobat Pro application crashing upon opening on iPad Pro

  • August 30, 2022
  • 1 reply
  • 5357 views

I have been having issues with the Adobe Acrobat Pro application crashing upon opening for several months now. I have updated to the latest version of the app [Version 22.08.00 (20220819.224230)], uninstalled/reinstalled the app several times, cleared the cache, offloaded the app, and yet... it still crashes practically every time I open it. It takes six or seven tries to get it to open at all, and then if I open a PDF to fill/sign it, it crashes again when I close the PDF.

 

Also, just a minor annoyance, but the app has changed recently to select the ENTIRE line (as opposed to just wherever you click) when filling/signing a PDF.

 

*Side note:* I have noticed that the crashing issues persist only when I am logged into my work Adobe account, not my personal account. My work Adobe has three other users that have access, and all documents are saved in the Acrobat Cloud. No issues accessing PDFs on my iPhone through the work account - only on the iPad. Not sure if that makes a difference, but I figured I'd make note of it anyway.

 

Any help would be greatly appreciated - I need to use this app daily for my job and it's impeding my ability to work. Thank you!

Correct answer WillCopelandMarineSurv

Hi @Kris5E2F, 

 

Sorry for the troubled experience. 

There was a known issue yesterday related to the app crashing on iOS devices, which was addressed yesterday. 

What we can try is:

1. Ensure the app is updated. 

2. Clear the app from the background and launch it again. 

 

If the issue happens again. Let us know the following details:

1. OS version number.

2. App version number. 

3. Video of what is happening. 

4. Device name and model number.

 

Let us know how it works either way. 

 

 

~Tariq


Mine has resolved thanks. 

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 30, 2022

Hello @Sue25884668c1fw,

 

I hope you are doing well. I am sorry for the etrouble.

 

Have you checked if working on the same files on the web is working fine?

 

Also, would you mind sharing a screen recording of the crash event for our better understanding.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

    S
    Sue25884668c1fwAuthor
    Participating Frequently
    August 30, 2022

    I am unsure of how to open a PDF on the web. Would you please clarify?

     

    Here is one video of the crashing. 

    S
    Sue25884668c1fwAuthor
    Participating Frequently
    September 2, 2022

    @Sue25884668c1fw Can you also check to switch the network on your iPAD? 

     

    If you are using your home Wi-Fi, please switch to cellular data and check if it works. 

     

    **Note: This is just for testing purpose.


    Do you have any other ideas/advice for me, Souvik?

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