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S
Sbou
Participant
October 18, 2019
Question

Acrobat reader for PDF iPad app freezes using fill and sign

  • October 18, 2019
  • 1 reply
  • 468 views

Acrobat reader for PDF (Version 19.10.01) iPad app freezes using fill and sign. Doesn’t return to last completed task after recovery. Completely useless.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Adobe Employee
    Meenakshi Negi
    Adobe Employee
    October 20, 2019

    Hi there,

     

    Sorry for the trouble caused.

     

    As the application freezing uisng the Fill & Sign feature, please sign out of the application and reboot the device.

    Then open the application and check if the issue still occurs.

    Take a backup of the files and then try to re-install the application.

    NOTE: Please do not uninstall the application without taking any backup of the files saved in the application.

     

    If the issue persists, share the application and OS version of the device.

     

    Let us know if you need any help.

     

    Regards,

    Meenakshi

     

     

     

     

     

    S
    Sbou Author
    Participant
    October 30, 2019

    Hi Meenakshi,

     

    I tried your suggestions, but the problem remains. The device is an apple iPad (6th Gen) running iOS 12.4.1 (this is the latest version allowed by the administrator). The Adobe app version number is 19.10.02.

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