Acrobat Reader Premium for Mobile

[Kevin37289185hjy5]

I bought the Acrobat Reader Premium Plan from Android Store. It worked very well at the beginning , but later, suddenly, Premium Plan was shifted to "PDF Pack" and Premium tools were not able to be used. App is asking me to buy the Premium Plan again, but when I click on the button to get it, It shows an error message saying "You already own this item."

I can't use Premium tools and sadly Adobe doesn't offer any direct support,  so at this time,  I can't use Premium Tools.

Please HELP!!!

[Abambo]

I move this to the Acrobat mobile forum.

Adobe is offering support for paying customers: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.