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K
kutayc4274320
Participant
June 5, 2022
Question

Acrobat Reader Pro deleted all of my comments (Could not be saved...)

  • June 5, 2022
  • 1 reply
  • 5164 views

As the title says I have encountered this "Could not be saved..." error on my tablet. My work of 2 hours has gone. I have nothing to say. I am here to leave a complaint about Adobe products. Comments are hilariously challenging to create. You cannot copy and paste hand-written comments, some of them abruptly end up on the previous or next page, and you cannot even relocate them to another page, so you have to recreate them all over again. Adobe Acrobat is still dumb. All of my work has disappeared. For the ones who are reading this, reconsider your purchase of Adobe products. I hope this helps with your decisions. Adobe Acrobat Pro IS NOT EVEN ABOVE AVERAGE for your study notes. There is nothing that can be done and I am furious. I will try other alternatives. I always trusted Adobe up until now. You let me down with your product.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 7, 2022

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Is the issue you refer to specific to a document file or with all the files? It could be that the file you were editing has restrictions to editing, due to which the editing was not saved.

     

    Also, you might want to check the file access permissions on your tablet for Acrobat Reader Mobile.

    Please refer to the link for details: Work with PDFs — Acrobat for Android Help (adobe.com)

     

    I hope this answers your question.

     

    Thanks,

    Souvik.

      K
      kutayc4274320Author
      Participant
      June 23, 2022

      Unfortunately with any PDF. I gave Acrobat another chance after this accident. Then today it happened again. But this time I have lost 250 pages worth of presentation notes. This is not fair. I cannot describe how upset and disappointed I am. Although I was using the cloud, it does not recover my PDF now. I am both furious and very sad. I don't know how to describe my feelings. My effort of tens of hours is gone with a single error message. What's the use of the cloud/star function if it does not simultaneously upload my work to the cloud? I am deleting Adobe Acrobat and ending my subscription as of now.  

        Z
        zero plus
        Participating Frequently
        September 29, 2022

        Hi @zero plus, 

         

        Thank you for the heads up. 

         

        Another question: When saving a copy, what location are you using to save the file? Is it Google Drive, your internal storage, or Adobe Cloud Storage? 

         

        Try using the internal storage once and then move it to any cloud device.

         

        Let us know how it goes.

         

        -Souvik.


        Souvik,

        There is no option to "save" the file per se. There is a save a copy option
        but as I mentioned before it would only give me the message "saving a copy,
        we'll let
        you know when it's complete". You can back out of the file which it seems
        saves it locally on dropbox but not globally. If I try to open the file
        anywhere else it does not have comments on it.

        For the life of me I couldn't figure out how to get a copy off of the
        machine.

        thanks,
        josh
        zeroplus <> 206 . 323 . 4009
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