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Panagiotis5C94
Participant
August 16, 2022
Question

Acrobat Reader Samsung Subscription

  • August 16, 2022
  • 1 reply
  • 8381 views

Hello,

 

I am really unsatisfied with what has happened. A week ago I needed to use acrobat on my phone as I was away and had to sign some documents and this was pretty much the only time I used it. I found out that I had to start a subscription to be able to edit the doc but while trying to do it I got an error and thought okay maybe there was an issue with my connection and when I tried to do it again(this is to start the 7 days trial) it was giving my an error saying that I already had purchased this. Now fast forward a week from that time I get a receipt where £53.89 VAT included are gone from my account while acrobat still shows that I don't have a subscription so there was no way for me to cancel and still not and just losing money. Great, now can I please somehow cancel this and please get my money back? I never ended up using the premium feauture anyway as I still have no acess to it, just somehow getting my monety though.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 17, 2022
@Panagiotis5C94 wrote:

can I please somehow cancel this and please get my money back? I never ended up using the premium feauture anyway as I still have no acess to it, just somehow getting my monety though.

 

When you subscribe to something through Google Play, then you need to cancel through Google Play. Adobe is not involved in your transaction. 

 

Details for Google Play here:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Jane

 

    P
    Panagiotis5C94Author
    Participant
    August 17, 2022

    Hello Jane, it was done in Galaxy Store somehow which I have never used thus I could not figure how to cancel it though now that I did how would I go for a refund as I don't want to keep this and once I cancelled I didn't see the option for a refund. Many thanks!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 18, 2022

    @Panagiotis5C94 Hi,

     

    Adding to what Jane said, I checked your account details and could not look for any active subscription for Acrobat Premium.

     

    Would you mind uninstalling the application and installing it again from Samsung Store? It could be an issue with the server from where the application is installed. [For example, if the application is installed using Google Play Store, the subscription status would be tried to be checked from Google, which isn't the case here and vice-versa].

     

    Also, you may refer to the below link to know how to cancel your subscription from the Samsung store:

    How Do I Cancel a Subscription in Galaxy Store (samsung.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.


    @S. S wrote:

    @Panagiotis5C94 Hi,

     

    Adding to what Jane said, I checked your account details and could not look for any active subscription for Acrobat Premium.

    Souvik.

     

    Souvik, can you see if @Panagiotis5C94 had a subscription previously? In the first post they couldn't cancel. According to the second post, they were finally able to cancel but are seeking a refund. The cancellation would have been in the past day.

     

    Jane

     

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