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nicholasb50188782
Participant
September 17, 2016
Answered

Acrobat Reader won't open with iOS 10 on an iPad

  • September 17, 2016
  • 21 replies
  • 20167 views

iOS 10 was installed on my iPad yesterday, and I cannot now open Adobe Acrobat Reader. Sometimes the front 'Acrobat Reader' page appears, then freezes and crashes. More rarely, after a delay the list of files will either appear but then immediately disappear or will appear for a monent, then crash and disappear when I try to open one. I would appreciate help urgently as I keep a lot of material in Acrobat Reader and at present the system is completely unworkable.

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi nicholasb50188782

    The new version 16.09.21 that is available on App store.

    Please update the application and let us know if you experience any issue.

    Regards,

    Meenakshi

    21 replies

    susand58136534
    susand58136534
    Participant
    December 9, 2016

    I was having the same problem, rebooting didn't help. I uninstalled it and put it back in, wella, it works.

    C
    chans33592240
    Participant
    November 5, 2019

    do all the record stored in this app lose when you uninstalled and put it back in again?

    A
    Anonymous
    October 6, 2016

    I was following this problem and it seemed to be resolved, now with 16.10.11 the app is crashing again after 10 seconds whether I navigate in the app or not.

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    September 22, 2016

    Hi nicholasb50188782

    The new version 16.09.21 that is available on App store.

    Please update the application and let us know if you experience any issue.

    Regards,

    Meenakshi

    D
    DOC-4722
    Participant
    September 21, 2016

    Thank you. It works for me too.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 20, 2016

    Hi,

    We have submitted an update that resolves the crashing problems introduced in 16.09.20. We’re awaiting approval from Apple.

    We appreciate your patience.

    Regards,

    Meenakshi

    T
    Tup61
    Participant
    September 21, 2016

    Sensational, thank you.Can you please let the forum know when it is up, as an update?

    Regards

    Terry.

    Sent from Outlook on my iPad.

    J
    Jeewan
    Participant
    September 20, 2016

    I am facing exactly same problem and have no idea how long it will continue?

    At least some two important questions should be answered by who so ever responsible is

    1 estimated time to resolve the issue

    2 is it possible to uninstall the last update

    D
    DOC-4722
    Participant
    September 20, 2016

    Jeewan, I am totally with you. These questions have to be answered ASAP! The situation is more than annoying...

    billyb2111126
    billyb2111126
    Participating Frequently
    September 20, 2016

    Im just upset a huge multinational corporation issued an update which stopped  (judging by the comments in the apple Store) a large number of there customers from being able to access there data, Adobe reader is an app people depend on.  They should have tested the update thoughly to see if it worked and evidently they missed a few items because the app is bricked.  How many Docter's or paramedics couldn't read probably important PDF's minutes after that update. 

    The point is Adobe is seriously inconveniencing there customer base and probably should at least attempt to be slightly helpful by trying to give us an approximate eta.   I'm sorry if I'm ranting but the thought of moving 46 gigs of carefully sorted pdf's is maddening.

    billyb2111126
    billyb2111126
    Participating Frequently
    September 20, 2016

    Going on four days, no fix, no news. if you can't fix Adobe Reader today please give us an estimate of how long it will take.  Adobe you actually owe your customers that and since you host this forum, you have a platform to tell us. 

    MichaelKazlow
    MichaelKazlow
    Legend
    September 20, 2016

    Billyb, Adobe generally does not announce new versions (including fixes) until they are ready. Otherwise, they among other things will get complaints when/if they do not make the date. Fixing software is not straight forward. Even when they can find the cause, they have to make sure that the fix doesn't fix something else that does not need fixing. What you want is for Adobe to acknowledge the problem and if it takes a long time to fix an acknowledgement that they are working on the fix. Depending upon the software company and the specific software, and their time table for posting fixes, they may delay posting a fix until they get several fixes together. You may want a fix ASAP. A big client corporation may want updates on a time table since every new version has to be evaluated before being deployed. Adobe must balance their own needs and the needs of their disparate customer base. That is not to say I am unsympathetic. Fortunately, there are many different programs for reading pdfs and perhaps you can make do with another until Adobe manages to post a fix. Mike

    billyb2111126
    billyb2111126
    Participating Frequently
    September 19, 2016

    So now we know that adobe just shuts down on the weekend, leaving all of us in the lurch till Monday.  And let's not forget it takes time for Apple to approve updates.  I honestly cannot believe this.  I had assumed a team was working on this all weekend, but no they just found out this morning.  Once again, whoever was responsible for saying yes it's time to push out this update without at least loading it on several phones to see if it works should be let go.   

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 19, 2016

    Hi nicholasb50188782

    We are sorry for the inconvenience caused due this problem.

    Our Adobe Acrobat Reader development team is investigating on this.

    If you wish you can transfer your documents to work on. Refer this thread link : How to backup and restore PDF documents on iPad/iPhone using iTunes

    Regards,

    Meenakshi

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