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Adobe Acrobat is saving copies of Adobe Ads to my Google Drive

Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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When I send a copy of a pdf to my google drive, it also sends a txt. copy of an Abobe Acrobat ad. This only started happening in the last week. Why is it doing this? I have no way to stop if from sending a copy of “edit, sign and share PDF files on the go...”. It shows up as a separate txt. file, saved to my google drive. I now have hundreds of these little files clogging my drive.

 

This is the the txt.:

Edit, Sign and share PDF files on the go. Download Acrobat Reader for mobile: https:/adobeacrobat.app.link/getApp.txt

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hi Abigail31543653ouid,

 

Thank you for reaching out.

 

Could you please let us know how you are saving the PDF to Google Drive?

It would be helpful if you could share the screen recording of the steps you do.

Are you using a desktop or a mobile device? 

Share the Acrobat and OS versions on the device.

 

Thanks,

Meenakshi

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Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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IMG_8555.jpegIMG_8556.jpegIMG_8557.jpegIMG_8558.jpegIMG_8559.jpeg

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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I am using an iPad Pro (IOS 16.6) with Adobe Acrobat Reader version 23.07.01 (20230809.182710)

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Adobe Employee ,
Aug 26, 2023 Aug 26, 2023

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Hi @Abigail31543653ouid,

 

Sorry for the trouble.

 

Would you mind updating the application to the latest version (23.08.00) and checking if the issue is resolved?

 

Let us know how it goes.

 

-Souvik

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Yes, it is corrected. As of today it is no longer saving a copy of Adobe ads onto my Google Drive. Thank you

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Did it work?

 

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Ok, but my Adobe app doesn't show an update available. Did you just reinstall the app?

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi @Lee31931101pskv,

 

The latest version (23.08.00) should be available on the Store for download.

 

You can check the link here: Adobe Acrobat Reader: Edit PDF on the App Store (apple.com)

 

-Souvik 

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