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Adobe Acrobat mobile Zuletzt verwendet wird nicht aktualisiert

Explorer ,
Mar 16, 2024 Mar 16, 2024

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Liebe Adobe-Community!

Ich verwende Adobe Acrobat auf dem iPhone/ iPad Version 24.02.02. mit Abonnement. Seit einiger Zeit werden Dateien, die ich aus dem Cloud-Speicherplatz öffne, NICHT unter Start "Zuletzt verwendet" aktualisiert. Lokale Dateien werden immer in der Liste angezeigt. Was ist das Problem? Danke für jede Hilfe!

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hi @RW88131,

 

Hope you are doing well. Thanks for writing in!

 

The team is already aware of the issue and working on it. 

 

I request your kind understanding and patience while the fix is being worked upon and released.


-Souvik

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Explorer ,
Apr 02, 2024 Apr 02, 2024

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Dear Souvik, great to receive this update! I look forward to the new release having the issue fixed. Kindest Regards, René

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Explorer ,
Apr 17, 2024 Apr 17, 2024

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Dear Souvik, I have updated Adobe Acrobat Reader today. And in the App Store I received a message that the issue will be solved with this next version. However, I still have the problems described. Any news on this? Any chance to get an estimate when this issue will be solved? Thanks! Kindest Regards, René

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Explorer ,
Apr 19, 2024 Apr 19, 2024

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Dear Souvik! Adobe has released two updates within the last 24 hours. However, still no mitigation with my issue. Please see my screen record. Kindest Regards, René

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi René @RW88131,

 

The issue is still under investigation. I cannot promise a fixed date on the release, but it will be done soon.

 

Also, when you mention that you received a message on the AppStore, would you mind sending a screenshot of the message, so I can have it checked on why this happened?

 

Thanks,

-Souvik

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Explorer ,
Apr 19, 2024 Apr 19, 2024

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Dear Souvik,

Thanks a lot for your reply!

My previous App store post is no longer available since I have updated it because of positive message from Adobe developer, but no mitigation of my problem. However, Adobe reply is still the old one. I guess my first comment was from April 02.

Kindest Regards, René

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Thanks René @RW88131,

 

I will share the feedback with the correct resources to get this checked.

 

Just to give you a clarity on the issue. this is still under investigation from the team and should be fixed soon.


-Souvik

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Explorer ,
May 02, 2024 May 02, 2024

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Dear Souvik, thank you so much the update! Good to know that you are working on the issue. I really look forward once it is solved. Kindest Regards, René

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Thanks René @RW88131 for your kind understanding and patience!


-Souvik

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