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Adobe Acrobat on Android tablet - comments are lost

New Here ,
Jun 08, 2021 Jun 08, 2021

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Dear all,

 

I have added handwritten comments to a .pdf document using Adobe Acrobat on an Android tablet. The comments I added in the morning are still shown, all comments I added in the afternoon have disappeared. They neither appear in the text nor in the list of comments.

Is there a way of recovering the notes or is the loss irreversible? It was several hours of work to comment the text, thus the loss would be really unfortunate.

 

Thanks,
D.

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hello D!

 

Thank you for reaching out.

 

As the comments are lost or not appearing, there is nothing much that can be done. I am afraid to say that it is not possible to recover the lost comments. 

We always suggest saving the comments or the changes made on the PDF before closing the application. We are sorry for the inconvenience caused.

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Dear Meenakshi,

 

Thank you for your reply. This is quite unfortunate. I save the comments quite frequently and it always worked before, so I do not know why the problem appeared.

 

Best wishes,

D.

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New Here ,
Apr 13, 2022 Apr 13, 2022

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i  have same problem .... comments made on tablet in the cloud does not Appear  on PC... Could  you help  in This

ThX 

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi @Ahmed Shteiwi 

 

As per the issue description, the comments do not appear if made on the Acrobat on tablet. Would you mind sharing a few more details to understand the issue better?

  1. OS name and version?
  2. Application version?

Do you have a premium subscription? To check please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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