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kristiva90912169
Participant
October 3, 2018
Answered

Adobe acrobat reader (18.09.13) doesn't work after update

  • October 3, 2018
  • 2 replies
  • 1449 views

The app freezes and I can't open any files on it. When I go to the app, it crashes after a few minutes. I've tried deleting and uploading the app, and also rebooting my iPad. Some other people seem to have managed to get the app working like that but for me nothing works. Could you fix the problem ASAP!

This topic has been closed for replies.
Correct answer Pat Wibbeler

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

2 replies

Pat Wibbeler
Adobe Employee
Pat WibbelerCorrect answer
Adobe Employee
October 4, 2018

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

Participant
October 4, 2018

Yes, it is working now. Many thanks!

Sent from my iPhone

Meenakshi Negi
Community Manager
Community Manager
October 3, 2018

Hi Kristiva,

Sorry for the trouble caused.

The team is investigating the issue.

Once we get any update on this, we will inform you.

We appreciate your patience.

Regards,

Meenakshi