Adobe Acrobat Reader DC horizontal scrolling with two fingers on TouchPad does not work

Question

I downloaded from https://get.adobe.com/it/reader/ the free version of Adobe Acrobat Reader DC on my Windows 10 laptop and I noticed that horizontal scrolling two fingers on TouchPad does not work even though there is an horizontal scroll bar, and indeed the only way I have to scroll horizontally is to click on it.

Vertical scroll with touchpad works perfectly, plus vertical and horizontal scrolls with touchpad both work perfectly on other apps (like Microsoft Office, Google Chrome etc...).

So that makes me think the issue is strictly related to Adobe.

I already tried uninstalling and re installing the program - it doesn't help.

How can I solve the issue?

Kai5CFC · Accepted Answer

Interesting!

Well, in that case two things come to mind:

In windows settings recheck if Adobe Reader currently defaulted to the main PDF handler and viewer and not MS Edge.
Download and install the most current drivers, specially the TouchPad, from the laptop device manufacturer website, not from the Windows 10 automatic updates nor the Microsoft Store.

I think that the PDFs products that seem to work have no problem interfacing beween the touchpad hardware driver , the windows 10 and their PDF apps (I am just speculating here, not even sure if I am making any sense).

Check also in Adobe Reader if under preferences, accessibility or any other general settings mouse gestures need to be disabled or modified.

Hi guys,
same problem here. Read your comments and hints.

These are 16 months old.

1st read here on the Lenovo site:

https://support.lenovo.com/uy/de/solutions/ht503445

Title German:

"Das horizontale Scrollen mit zwei Fingern auf dem TouchPad oder TrackPoint funktioniert in einigen Anwendungen nicht - Windows - Think Pad")

Title English:

"Horizontal scrolling with two fingers on TouchPad or TrackPoint does not work on some applications - Windows - ThinkPad"

https://support.lenovo.com/uy/en/solutions/ht503445

Given solution: No solution.

Nevertheless here the fix for me after one hour research:

Menu GENERAL

DEACTIVATE the box with "using hand toy for mouse wheel zoom"

ls_rbls · Answer

Hi,

Just for testing purpose, try uninstalling it again but if you have been reinstalling from the Google Playstore , try instead downloading the offline full installer from here:

https://get.adobe.com/reader/otherversions/ and perform an update to bring it to the current version.

Better yet perform a direct download to the latest version from here:

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/

If after installing throgh this method doesn't show any progress maybe you should try to run the Windows Compatibility Troubleshooter and let the wzard automatically check for issues. Sometimes it will detect , download and install necessary dependencies for the 32 bit Acrobat application to work properly in the 64bit windows environment.

You may also choose from the compatibility troubleshooter an older version of windows, like windows 7 for example, and see if that works too.

If you don't feel comfortable trying this, then I suggest to continue to find settings under Preferences, that you may check or uncheck in different categories, such as Accessibility, General, Page Display, anything under page display properties or reading mode for example.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded